Driver Team Manager Job at Cencora (Coatbridge)

Job Description

The job purpose is to efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public.

Job Responsibility

Ensure that reported vehicle defects are rectified promptly
Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
Ensure that vehicle security disciplines are maintained
Enforce driver compliance with the strict controls around van condition and preventative maintenance
Ensure vehicle and driver presentation conforms to company requirement to promote the brand
Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
Prompt and effective reaction to breakdowns and accidents.
Compliance to DTP contractual requirements through the achievement of specific KPIs
Ensure all customer deliveries are effected in the prescribed manner
Investigate customer services issues and provide prompt feedback
Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
Ensure compliance to GDP procedures
Provide effective leadership and motivation through regular team briefings/debriefings
Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines
Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
Provide coaching and guidance to colleagues in areas of responsibility
Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
Make recommendations for the improvement of processes and procedures
Implementation of corporate processes and procedures in a consistent manner in line with company requirements
Make recommendations for improvements in area of responsibility

Requirements

At least five (5) years of experience of managing first line managers as direct reports
Willingness to work on-site
Coaching skills
Communication skills
Customer Focus
Information Monitoring
Managing Conflict
Stress Tolerance
Technical/Professional Knowledge
Work Standards
Requirement to work across a number a shifts on a rotating basis as advised by the SC Manager
All management roles within the Service Centre will need to be “on call” for emergency orders
All management roles within the Service Centre will need to participate a weekend working rotation
Need to travel to link points etc

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Driver Team Manager

Job Description

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