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Driver Team Manager

cencora.com Logo

Cencora

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Location:
United Kingdom , Coatbridge

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The job purpose is to efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public.

Job Responsibility:

  • Ensure that reported vehicle defects are rectified promptly
  • Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
  • Ensure that vehicle security disciplines are maintained
  • Enforce driver compliance with the strict controls around van condition and preventative maintenance
  • Ensure vehicle and driver presentation conforms to company requirement to promote the brand
  • Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
  • Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
  • Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
  • Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
  • The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
  • Prompt and effective reaction to breakdowns and accidents.
  • Compliance to DTP contractual requirements through the achievement of specific KPIs
  • Ensure all customer deliveries are effected in the prescribed manner
  • Investigate customer services issues and provide prompt feedback
  • Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
  • Ensure compliance to GDP procedures
  • Provide effective leadership and motivation through regular team briefings/debriefings
  • Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines
  • Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
  • Provide coaching and guidance to colleagues in areas of responsibility
  • Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
  • Make recommendations for the improvement of processes and procedures
  • Implementation of corporate processes and procedures in a consistent manner in line with company requirements
  • Make recommendations for improvements in area of responsibility

Requirements:

  • At least five (5) years of experience of managing first line managers as direct reports
  • Willingness to work on-site
  • Coaching skills
  • Communication skills
  • Customer Focus
  • Information Monitoring
  • Managing Conflict
  • Stress Tolerance
  • Technical/Professional Knowledge
  • Work Standards
  • Requirement to work across a number a shifts on a rotating basis as advised by the SC Manager
  • All management roles within the Service Centre will need to be “on call” for emergency orders
  • All management roles within the Service Centre will need to participate a weekend working rotation
  • Need to travel to link points etc

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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