Driver Services Administrator Job at Bison Transport (Langley)

Job Description

As a Driver Services Administrator, you will be the first point of contact at our Langley Terminal, delivering a high level of service to Drivers and Owner-Operators. You will manage inquiries, provide administrative support for the Driver Services department and Langley terminal, and contribute to special projects in a fast-paced environment.

Job Responsibility

Act as the first point of contact for our Drivers and Owner-Operators, delivering a high level of services in every interaction
Welcome applicant Walk-in traffic and other guests to the terminal
Support Driver applicants through their pre-onboarding steps including Road Test and signing of required paperwork
Maintain accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver’s personnel record
Create Pay Scales, Conditions of Employment, Owner-Operator Contracts, and unpaid leave letters
Provide administrative support and documentation to drivers (e.g., passport applications, Driver’s Licenses, work permits)
Issue property to Drivers and ensuring all relevant personnel information is current and up to date
Use professional, courteous telephone and personal communication, the Driver Services Administrator is responsible for providing exceptional customer service handling high volume of emails and calls
Manage the incoming and outgoing mail and courier shipments for the Langley terminal
Ensure all Drivers and Owner-Operators have access to mailboxes or alternative communication methods
Present to Drivers in orientation class on topics such as Benefits and HR related policies
Support key administrative tasks to keep the Langley terminal running smoothly
Play a key role in the coordination of onsite events/celebrations
Engage in other projects and responsibilities as necessary and as assigned

Requirements

3-4 years of administrative experience in a fast-paced office environment
Minimum 2 years in a customer service or service-driven role
Strong organizational and multi-tasking abilities
Excellent communication and interpersonal skills
High attention detail and accuracy
Strong problem-solving skills and ability to prioritize
Proficient in Microsoft Office (Outlook, Excel, Word)
Ability to thrive in a high-volume, fast-paced environment
Must have reliable transportation to commute to the Langley terminal

Nice to have

Diploma in Business Administration or a related field is an asset
Experience in the transportation industry is an asset
Experience supporting events, engagement, or social media initiatives is an asset

What we offer

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

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Driver Services Administrator

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