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A Driver License Field Supervisor is a public-facing, customer service-driven supervisory position. Duties include leading a team of driver license examiners to ensure efficient, accurate, and customer-focused service delivery. Manage daily operations, uphold compliance, and foster a positive work environment.
Job Responsibility:
Supervises and directs work activities and training of examiners
Recommends hiring/firing and performance evaluations of all employees
Makes recommendations for modifications and development of the driver supervision and training functions
Works with the public, law enforcement, driver exam stations, contractors and other government employees
Responds to questions concerning state and federal policies and procedures
Responsible for all transactions, documents, certifications and reports of the work unit
Responsible for the evaluation, review and compliance of all state and federal laws regarding recording and withdrawal of driving privileges
Establishes and maintains skills testing courses to meet state and federal requirements
Responsible for the intake, handling and deposit of all funds received at location
Responsible for recording, documenting and reporting all actions to central office
Recommends the installation of and observes the use of special adaptive devises for safe operation of motor vehicles by customers
Represent the Department at meetings, conferences, workshops, etc.
Manages the office administrative functions such as inventory, statements, etc.
Answers, researches driving records and provides documents to customers as needed
Audit work performed in section or office
Communicates and coordinates with other State agencies to resolve problems
Requirements:
Bachelor's Degree (typically in Business)
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner
OR 3-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner
Proven supervisory experience in a customer service setting, preferably in a driver licensing or related field
Excellent communication, interpersonal, and conflict resolution skills
Proficient in record-keeping and reporting
Ability to motivate, inspire, and guide a team towards achieving goals
Knowledge of department rules, regulations, policies and procedures
Knowledge of personnel rules
Knowledge of medical, physical, visual, mental and alcohol conditions as they pertain to driving
Knowledge of the types of licenses to be issued relative to the weight of the vehicle
Knowledge of Federal Motor Carrier Safety Regulations
Applicants must pass an FBI fingerprint check
A valid Driver's License is required for the position
What we offer:
$2,000 Hiring Bonus
Comprehensive Health, Dental, and Vision Insurance
Short- and Long-Term Disability
Pension Plan with a 14.94% state contribution
Optional 457B Retirement Plan with a state contribution
Generous Paid Time Off for Vacation, Sick Leave
10 Paid Holidays
Travel expenses are reimbursed according to state policy