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The Wyoming Department of Transportation is seeking a Driver License Field Examiner to join our team in Cheyenne, Wyoming. This is a public-facing, customer service-focused role where you'll assist individuals by issuing ID cards, driver licenses, and commercial driver licenses, as well as administering written and road tests. You'll play a key role in helping customers navigate the licensing process while ensuring public safety.
Job Responsibility:
Provides service to and interacts with the general public in professional and courteous manner
Answers general questions pertaining to applications for various types of driver licenses and identification cards, traffic laws, driver education, insurance requirements and organ donation
Receives, reviews and issues all types of licenses, permit, identification card, disabled placards and concealed firearms permit applications, revisions, and renewals
Determines applicants’ eligibility for licensing by making inquiries and properly interpreting responses received through the state and national computer information systems
Screens applicant's physical, mental and visual abilities to safely operate motor vehicles per state and federal law
Administers computer-assisted written and vision tests, or other tests to applicants
Schedules applicants for driving skills tests
Administers driving skills test examinations
Performs vehicle inspections prior to driving skills testing
Advises applicants of suspensions, cancellations and revocations, and advises how to reinstate their driving privileges
Accurately enters, processes, tracks, and reviews driver license and permit, identification card, disabled placard and concealed firearms permit data into appropriate computer applications, databases, and systems
operates signature and photo capture devices
Collects appropriate fees for services and prepares receipts
Researches and communicates information related to license and permit requirements to the general public, agency staff, law enforcement, courts, other states, and government and elected officials
Requirements:
Associate's Degree (typically in Business)
0-2 years of progressive work experience (typically in business) OR 2-4 years of progressive work experience (typically in Business)
Must pass an FBI fingerprint check
Subject to a thorough background investigation
A valid Driver License is required
Knowledge of examiner procedural manual, rules and regulations
Knowledge of pertinent federal policies and procedures, as well as state statutes
Knowledge of the Driver License Information System
Knowledge of detecting fraudulent documents
Nice to have:
Knowledge of Driver Services operations manual, rules and regulations
Knowledge of pertinent federal policies and procedures, as well as state statutes
Knowledge of the Driver License Information System
Knowledge of detecting fraudulent documents
What we offer:
$2,000 Hiring Bonus
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Travel expenses are reimbursed according to state policy