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The Driver Recruitment and Retention Officer plays a vital role in attracting, hiring, and retaining qualified drivers to support the organization’s operational needs. This role involves developing and executing targeted recruitment strategies through various channels, including job boards, social media, career fairs, and partnerships with driving schools. The officer is responsible for screening and interviewing candidates, ensuring they meet all legal and company requirements, such as valid licenses, clean driving records, and compliance with safety regulations. Coordinating comprehensive onboarding processes, including orientation sessions and safety training, is essential to integrating new drivers effectively. Additionally, the role focuses on designing and implementing retention programs that enhance driver satisfaction, such as reward systems, recognition initiatives, and professional development opportunities. Monitoring driver performance and providing constructive feedback help maintain high standards and address any performance issues. The officer also conducts exit interviews to gather insights and develop strategies for reducing turnover. Acting as a liaison between drivers and management, the role fosters open communication and a positive work environment to boost engagement and morale.
Job Responsibility:
Design and implement targeted recruitment campaigns to attract qualified drivers through various channels such as job boards, social media, career fairs, and partnerships with driving schools
Review applications, conduct interviews, and assess candidates’ qualifications, licenses, and driving records to ensure compliance with company and legal requirements
Manage the onboarding of new drivers by organizing orientation sessions, safety training, and introducing company policies and procedures
Verify that all drivers meet legal and safety standards, including background checks, drug testing, and maintaining up-to-date licenses and certifications
Develop and implement initiatives to improve driver satisfaction and retention, such as reward programs, recognition events, and career development opportunities
Track driver performance metrics (e.g., safety records, punctuality, and customer feedback) and provide feedback or support for improvement when needed
Analyse feedback from departing drivers to identify trends and develop strategies to improve retention rates
Act as a liaison between drivers and management, addressing concerns and fostering open communication to improve engagement and morale
Use data and analytics to identify recruitment gaps, turnover trends, and retention challenges, adjusting strategies accordingly
Work closely with operations, HR, and safety teams to align recruitment and retention strategies with overall business objectives
Requirements:
Develop targeted recruitment campaigns
Screen and interview candidates
Coordinate onboarding processes
Ensure regulatory compliance
Promote driver retention programs
Monitor driver performance
Conduct exit interviews
Foster a positive work environment
Analyse workforce data
Collaborate with cross-functional teams
What we offer:
Up to 15% Bonus
Life Insurance (Death in Service)
2 days paid volunteering leave a year
Private Medical Insurance & Travel Insurance (after 1 year)
Wellness Program
Cycle to Work Scheme
33 days Annual Leave (incl. bank holidays)
extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets)
support with Professional Training and Qualifications via Apprenticeships
Season Ticket Loans
Discounted Cabs and Courier services (within London)