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We’re looking for an organised and customer-focused Driver Planning Administrator to support the successful delivery of our driver operations function. This role is central to ensuring a smooth customer journey, acting as a key point of contact for clients, trainers, and internal teams. You’ll coordinate training schedules, maintain accurate records across multiple systems, and support operational delivery while delivering an excellent customer experience.
Job Responsibility
Acting as the first point of contact for customer enquiries and processing requests within agreed service levels
Building strong working relationships with clients and trainers to support customer satisfaction and retention
Scheduling course dates, venues, and trainer allocations to ensure efficient and accurate delivery
Maintaining customer and driver information across multiple systems with a high level of accuracy
Supporting communication with internal teams and external customers regarding account activity
Monitoring customer, driver, and trainer information to support seamless service delivery
Resolving customer queries and complaints effectively, escalating where appropriate
Identifying opportunities to improve processes and support account growth where relevant
Contributing to continuous improvement initiatives in line with ISO9001 standards
Collaborating across teams and supporting wider business objectives as required
Requirements
Delivers excellent customer service and resolves queries efficiently
Has strong organisation skills and can manage multiple priorities
Communicates confidently and builds positive working relationships
Works accurately and maintain attention to detail across systems and records
Demonstrates professionalism, accountability, and confidentiality in all interactions
Enjoys collaborating with others to ensure smooth coordination and delivery
Shows a willingness to learn new systems, processes, and operational requirements