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As a Driver Onboarding Coordinator, you will be responsible for sharing this brand promise with potential recruits and our current Drivers and Owner-Operators. In our fast-paced environment, you will support the recruitment team in providing Bison with a high volume of safe and experienced Drivers and Owner-Operators while balancing Driver Onboarding responsibilities. This will be accomplished by living our brand promise and ensuring a positive experience for all Drivers and Owner-Operators with whom you interact. Whether it be providing a first-class orientation and onboarding experience, selling the Bison Driver program to all potential candidates, or supporting our current Drivers and Owner-Operators with their inquiries, the Onboarding Coordinator position is a dynamic and rewarding opportunity to join our team.
Job Responsibility:
Work with the Driver Recruiting Team to ensure that the company is provided with adequate quality and quantity of Company Drivers and Owner-Operators
Ensure potential Drivers receive appropriate Driver packages, follow-up is made, and activity documented
Support all pre-onboard and pre-qualification activities that may be necessary in determining Driver eligibility
Pre-screen walk-in and phone inquiries by Driver applicants
Review applications and ensure all required documents are completed
Complete reference checks, and either recommending or declining applicants
Interview potential company drivers and/or Owner-Operators as needed
Support management of Workday postings and internal application process
Support sourcing and recruitment strategies through calling, networking, and direct recruiting efforts
Organize and administer the weekly new Driver orientation and onboarding process
Confirm orientation details with Drivers
Lead sessions and terminal tour on first day of new Driver orientation
Gather paperwork, identification, and documentation from new Drivers
Assist Drivers with logging into required systems during orientation
Compile and report Driver engagement data to identify trends and create process improvements
Complete Driver engagement calls
Share applicable feedback to the appropriate parties to ensure the Drivers’ concerns are addressed
Build relationships with new Drivers, Driver Development, and Operations to ensure open dialogue for addressing Driver engagement concerns
Complete other necessary administrative duties as needed to support our current Drivers and Owner Operators
Engage in other projects and activities as necessary and as assigned
Requirements:
2 years of administrative experience in a high-volume capacity
2 years of experience in a customer service-related industry
1-2 years working in the transportation industry would be an asset
Diploma in Human Resources or related area of studies would be an asset
Excellent customer service skills
Excellent oral and written communication skills
Excellent interpersonal skills
Excellent organizational and time management skills
Strong attention to detail
Strong problem-solving abilities
Proven ability to work well in an extremely fast paced environment
Experience with Workday would be an asset
Excellent PC skills – including Excel, Power point, Word, etc.
Nice to have:
1-2 years working in the transportation industry would be an asset
Diploma in Human Resources or related area of studies would be an asset
Experience with Workday would be an asset
What we offer:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams