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The Lead Dispatcher is a crucial support operations position with ultimate responsibility of each shuttle run being optimally scheduled and operated every single day. The Lead Dispatcher must take multi-tasking to a new level and must be able to handle significant pressure. Each Dispatcher must have better than average communication and organizational skills. The Dispatch Team Member is expected to be able to communicate on the phone and radio, schedule and dispatch using a computer, and track ridership using a computer.
Job Responsibility:
Coordinate and process daily as well as special transportation events
Communicate needs as needed within this context
Direct and coordinate field transportation operations as directed by Dispatch Assistant Manager or as needed
Respond appropriately to needs communicated via radio and land-lines
Work with Transportation Manager to utilize complete productivity of shuttle at all times
Train new hires on POS system, overall safety, and job responsibilities
Monitor and document departmental personnel with respect to process and procedures involving, but not limited to: radio calls and proper procedures, proper driver check-in and check-out / punctuality procedures, proper reporting procedures, proper notification of random and reasonable suspicion drug / alcohol test procedures
Assign and dispatch appropriate vehicle equipment per event
Work closely with all other transportation departments to ensure efficient and timely service for guests
Be first response for emergencies
Act as communication hub for management and staff during any emergencies Data entry as required including but not limited to all ridership data
Responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions
Ensure that corporate policies and procedures are posted on bulletin boards
Employee is responsible for knowing the environmental aspects and associated impacts of their job position
Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects
Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance
Other duties as assigned
Requirements:
Previous experience demonstrating an ability to organize, prioritize and process information
Must have good multi-tasking skills
Must have Supervisor/Team Lead experience of 1 year
Demonstrated ability to attend to details and creative problem solving
Demonstrated good customer service skills
Proper phone etiquette
Demonstrated knowledge of effective oral and written communication skills
Demonstrated knowledge of basic computer skills, including MS Word and MS Excel
Ability to work unsupervised in a high pressure environment
Previous experience in a transportation related dispatch office preferred
Previous experience in office related work a plus
Previous customer service experience helpful
Nice to have:
Previous experience in a transportation related dispatch office
Previous experience in office related work
Previous customer service experience
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage