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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Drive Through Host/Concierge

United Kingdom, Stretford Employment contract 29835.00 GBP / Year · Job Posted May 29, 2026
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Job Description

Here at Williams, our Drive Through Hosts play a vital role in creating an exceptional first impression, ensuring every customer receives a warm welcome and a seamless service experience from the moment they arrive. This is an opportunity to join a professional, well‑equipped dealership environment where customer care, organisation and teamwork are at the heart of everything we do.

Job Responsibility

  • Greeting customers professionally welcoming all visitors promptly, introducing yourself and confirming their appointment
  • Escorting customers to the lounge offering refreshments and ensuring they meet the correct colleague
  • Liaising with Service Advisors clearly communicating customer needs and additional work
  • Checking in vehicles photographing and recording damage, tagging keys in the security system
  • Managing customer flow ensuring no customer is left waiting unnecessarily
  • Maintaining vehicle standards, ensuring all cars are clean, parked correctly and ready for handover
  • Keeping the working environment tidy

Requirements

  • A professional, polite and customer-first attitude
  • Strong communication and organisational skills
  • Ability to remain calm and efficient in a fast-paced environment
  • Smart personal appearance and excellent attention to detail
  • Flexibility to work overtime when required
  • Commitment to health, safety and company standards
  • Full UK Driving License

What we offer

  • Prestige staff car options and staff discounts across the Group
  • Great facilities and a professional, supportive team environment
  • Generous annual leave-30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
  • £1,000 employee referral bonus for introducing great people to the business
  • Medicash healthcare scheme to support everyday health costs
  • Employee Assistance Programme (EAP) offering confidential support, advice and counselling
  • Wellbeing courses and support to help you look after your physical and mental health
  • Company pension scheme and life assurance cover for long-term security
  • Employee reward and recognition schemes celebrating great performance
  • Annual Williams summer staff event and children's Christmas party
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