Drawback Consultant

• Analyze, format and verify all data to process accurate and complete drawback claims and maintenance of those documents
• Maintain clear and complete notes of any nuances or peculiarities related to the customer’s data, product identification codes, set or bills of material, claims or methodology for managing the account
• Understand customer’s duty recovery and service level expectations
• Escalate customer, data and claim issues and delays to Department Manager as appropriate
• Maintain a “customer-centric” approach: routine updates of claim submissions or data issues that might delay claim submissions. Over-communication verses under-communication

• Undergraduate degree or equivalent
• Knowledge of CBP compliance and drawback rules & regulations
• Prior work experience in an international trade compliance and/or Customs environment
• Ability to work independently and manage multiple deadlines
• Licensed Customhouse Broker preferred
• Superior technical and computer skills (Microsoft Excel, Access)
• Detail-oriented with a pro-active and team-player attitude
• Ability to multitask and high attention to detail
• Excellent customer service skills

Licensed Customhouse Broker

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus