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Door Person

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Atria Senior Living

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Location:
United States , New York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

35.00 - 42.00 USD / Hour
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Job Description:

The Door Person ensures residents and guests experience five-star service at this luxury community. This individual is responsible for creating a warm and welcoming environment while serving as the single point of contact for all service requests.

Job Responsibility:

  • Create a Welcoming & Caring First Impression
  • Warmly welcome every resident and guest to the community
  • Assist residents/visitors in and out of vehicles, including assisting residents with loading/unloading luggage and packages
  • Assist with bag storage and retrieval
  • Handle all resident and guest interactions with the highest level of hospitality and professionalism
  • Inform residents and visitors of property amenities, services, and hours of operation
  • Ensure proper maintenance and appearance of the property, specifically the entrance, lobby, and common spaces, including common restrooms
  • Deescalate potentially volatile situations as they arise in the course of daily interactions
  • Notifies management concerning the need for repairs
  • Reports potentially unsafe conditions promptly to Supervisor
  • Ensure only authorized parties are on the property premises
  • Assist residents with hailing a taxi cab, if needed
  • Communicate parking options to residents and visitors
  • Accept packages, dry cleaning, and other deliveries on behalf of residents and the community, as needed
  • Facilitate Community Service Requests
  • Monitor front door traffic and encourage residents to check-in and out with hospitality staff
  • Take appropriate initiative
  • respond and follow through promptly to various needs and requests
  • Escalate issues to management or other team members as required
  • Knowledgeable about community operations, including services, building amenities, and programming
  • Communicate effectively to team members to provide a five-star level of service, including office coordinator, hospitality, drivers, and others
  • May perform other duties as needed and/or assigned

Requirements:

  • High school diploma or general education degree (GED)
  • or one (1) to three (3) years of related experience
  • Must be fully vaccinated and provide vaccination record card at time of hire
  • Basic First Aid and CPR certification where required
  • Must successfully complete all Coterie specified training programs
  • Strong communication skills
  • Basic knowledge of computers and technology
  • Ability to effectively problem-solve
  • Ability to work various schedules and shifts as needed
  • Ability to operate a telephone, emergency call system, monitoring board or beeper, and a photocopier

Nice to have:

  • Previous security or de-escalation training or employment preferred
  • Current FDNY Fire Safety Director Certification preferred
What we offer:
  • Competitive Pay
  • Paid Holidays & PTO
  • Comprehensive Health Plans
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Employee Loyalty Rewards Program
  • Retirement Savings Plan with Employer Match
  • Rewards & Recognition
  • Health & Safety

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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