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Door Attendant position at Raffles The Red Sea, a sanctuary of refined elegance and timeless luxury within Saudi Arabia's Red Sea destination. The role involves providing gracious and personalized service to discerning travelers.
Job Responsibility:
Provide a warm, sincere greeting to all guests upon arrival and departure, using appropriate names and titles whenever possible
Open and close vehicle and resort doors with grace and professionalism, ensuring an attentive and polished arrival experience
Coordinate seamlessly with the Bell Team, Valet, and Front Office to manage guest luggage and transportation needs efficiently
Assist the Valet team with parking and retrieving guest vehicles in a responsible and timely manner
Maintain the highest standards of cleanliness and presentation in the hotel entrance and public areas, ensuring the arrival experience is defect-free
Uphold the brand’s Emotional Luxury philosophy, ensuring every interaction feels bespoke, heartfelt, and memorable
Act as a storyteller, sharing knowledge about the resort’s nature-focused concept and the unique natural beauty of the Red Sea destination
Anticipate guest preferences by observing their needs and providing proactive assistance without being intrusive
Ensure the safety and security of the entrance area, monitoring traffic flow and reporting any unusual activities or hazards
Adhere to all Raffles and Accor hygiene, safety, and service standards at all times
Requirements:
High School Diploma or equivalent
a degree in Hospitality Management or a related field is an asset
Minimum of 2 years of experience in a similar role within a luxury 5-star hotel or resort
Must possess a valid driving license and have experience with luxury vehicle handling
Excellent communication skills with a professional appearance and etiquette aligned with luxury standards
Fluent in English
Arabic and other languages are considered a significant asset
Strong physical stamina, with the ability to stand for extended periods and lift or move objects in excess of 75 pounds as required
A "Be Kind" and "Be Happy" personality, demonstrating empathy, emotional intelligence, and a genuine passion for guest service
Experience in a resort pre-opening environment is highly desirable
Understanding of Ultra-Luxury guest expectations and brand alignment
experience in project coordination, scheduling, and document control during pre-Opening stages
Experience in pre-Opening is a must
A proactive, anticipatory approach with a strong sense of ownership and accountability
Impeccable grooming and personal presentation aligned with Luxury standards
Nice to have:
Arabic and other languages are considered a significant asset
Experience in a resort pre-opening environment is highly desirable