Door Attendant

• Greet guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel
• Assist guests descending from cars
• Issue appropriate valet parking ticket to guests
• Give verbal greeting to guests arriving on foot
• Open hotel doors for all guest
• Unload guest luggage from car, tag it, and issue claim ticket to the Guest Relations agent assisting the guest
• Transfer luggage to the Bell Staff
• Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
• Provide guests with directions, recommendations, and information about the city and its attractions
• Hail taxis as needed
• Load luggage in cars for departing guests
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc
• Greet all guests passing through Front Door and offers them assistance
• Maintain cleanliness on the driveway and hotel entrance
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Guest Relations and Valet Parking Staff

• Prior Door Attendant experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Extensive knowledge of the Fort Lauderdale area and popular local attractions
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• knowledge of HotSOS preferred/is a plus
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• Ability to lift, carry, and move up to 100 lbs
• US work authorization is required

knowledge of HotSOS

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals