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The Door Attendant creates a strong sense of arrival for the hotel, restaurant, and banquet guests. They will work with the Valet team to arrange for cars to be parked and/or retrieved and arranges transportation for guests. Makes guests feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality.
Job Responsibility:
Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel
Assists guests descending from cars
Issues appropriate valet parking ticket to guests who want car parked
Gives verbal greeting to guests arriving on foot
Opens hotel doors for all guests
Unloads guest luggage from car, tags it and issues claim tickets to the guest
Directs hotel guests to the Front Desk for check-in
Transfers luggage to the Bell Staff
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
Provides guests with directions, recommendations, and information about the city and its attractions
Hails taxis as needed
Loads luggage in car for departing guests
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc
Greats all guests passing through Front Door and offers them assistance
Requirements:
Work authorization for the location is required
Works harmoniously and professionally with co-workers and supervisors
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
What we offer:
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work