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Beacon Hill has partnered with a growing non-profit organization in downtown Chicago in hiring a Donor Support Specialist to start immediately! This organization supports families, the elderly, individuals affected by war, and children in Israel and around the world through humanitarian efforts. This is a temporary-to-hire position with room for growth.
Job Responsibility:
Serve as the first point of contact for donors via inbound phone calls and email
Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
Process one-time and recurring donations accurately over the phone and through online platforms
Assist donors with updates to personal information, payment methods, and giving preferences
Respond to donor inquiries and follow up via email in a timely and thoughtful manner
Resolve basic donor issues or concerns and escalate more complex matters as needed
Enter and maintain accurate donor records in the organization’s CRM or donor database
Adhere to data privacy, security, and compliance standards when handling donor information
Collaborate with development and fundraising teams to support campaigns and donor initiatives
Represent the organization’s mission, values, and voice in every donor interaction
Requirements:
Prior experience in customer service, fundraising, or donor support preferred
Bachelor’s Degree preferred
Strong verbal and written communication skills with a compassionate, donor-focused approach
Comfort handling inbound calls and discussing donation amounts and payment details
Ability to accurately process transactions and manage data entry with attention to detail
Proficiency with email, CRM systems, and basic computer applications
Excellent organizational and time-management skills
Ability to remain professional and calm while handling sensitive or emotional conversations
Interest in or passion for nonprofit work and mission-driven organizations