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Beacon Hill Logo Beacon Hill · Customer Service

Donor Support Associate

United States, Chicago Employment contract 20.00 - 21.00 USD / Hour · Job Posted April 11, 2026
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Job Description

Beacon Hill has partnered with a growing non-profit organization in downtown Chicago in hiring a Donor Support Specialist to start immediately! This organization supports families, the elderly, individuals affected by war, and children in Israel and around the world through humanitarian efforts. This is a temporary-to-hire position with room for growth.

Job Responsibility

  • Serve as the first point of contact for donors via inbound phone calls and email
  • Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
  • Process one-time and recurring donations accurately over the phone and through online platforms
  • Assist donors with updates to personal information, payment methods, and giving preferences
  • Respond to donor inquiries and follow up via email in a timely and thoughtful manner
  • Resolve basic donor issues or concerns and escalate more complex matters as needed
  • Enter and maintain accurate donor records in the organization’s CRM or donor database
  • Adhere to data privacy, security, and compliance standards when handling donor information
  • Collaborate with development and fundraising teams to support campaigns and donor initiatives
  • Represent the organization’s mission, values, and voice in every donor interaction

Requirements

  • Prior experience in customer service, fundraising, or donor support preferred
  • Bachelor’s Degree preferred
  • Strong verbal and written communication skills with a compassionate, donor-focused approach
  • Comfort handling inbound calls and discussing donation amounts and payment details
  • Ability to accurately process transactions and manage data entry with attention to detail
  • Proficiency with email, CRM systems, and basic computer applications
  • Excellent organizational and time-management skills
  • Ability to remain professional and calm while handling sensitive or emotional conversations
  • Interest in or passion for nonprofit work and mission-driven organizations
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