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Our client, a nonprofit organization with a mission of enhacing the quality of Jewish life in Austin, is seeking a Donor Services Assistant to join their team on a 3 month contract with opportunity to extend. This person will be a support role and is responsible for timely and accurate gift processing, reporting on donation status, maintaining donor information, and facilitating accounting transactions, while providing outstanding customer service to prospects, donors, staff and financial partners. This position requires meticulous attention to detail, excellent time management skills, strong written and verbal communication, and the ability to manage multiple projects at once in a fast-paced environment. Candidates must have experience with Raiser's Edge to be considered. This person will be onsite Monday - Friday 8-5 in a beautiful office space located in Northwest Austin, with access to state of the art amenities such as a fully equipped weight room, cardio gym, pool, tennis court and café.
Job Responsibility:
Timely and accurate gift processing
Reporting on donation status
Maintaining donor information
Facilitating accounting transactions
Providing outstanding customer service to prospects, donors, staff and financial partners
Requirements:
Blackbaud and Raiser's Edge experience
Excellent interpersonal skills
Strong ability to multitask
Strong written and verbal communication skills
Strong critical thinking abilities
Ability to work under pressure with deadlines and competing priorities in a fast-paced environment
Professional demeanor and ability to handle all situations in a calm manner
High level of integrity and ability to handle confidential, sensitive issues with diplomacy and discretion
Strong customer service skills
Experience with data entry and complex databases
Demonstrated ability to maintain high level of accuracy and attention to detail
Ability to thrive working independently and on a team
Ability to provide donors, constituents and colleagues a consistently excellent customer service experience
Ability to communicate with donors of all giving levels
Knowledge of accounting and financial data - balance sheets, income/expense statements and budgets
Demonstrated success using Microsoft Office suite
Minimum of 3 years' experience in a professional office setting
What we offer:
Access to state of the art amenities such as a fully equipped weight room, cardio gym, pool, tennis court and café