Donor Services Assistant Job at Beacon Hill (West Lake Hills, Texas)

Gift and Donor Services Program Assistant

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.36 - 29.90 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School Diploma required
Associate’s degree preferred
2 years of relevant experience required
equivalent combination of education and experience required
Proven ability to work independently with minimal supervision as well as be a strong cross-functional team player
Advanced computer skills in the Microsoft Office suite of products are required as well as a general aptitude for learning new programs, including experience with databases
This position requires good judgment, self-direction, discretion, a positive attitude, strong oral and written communication skills, strong customer service and problem-solving skills and the ability to accommodate shifting priorities while meeting deadlines
General understanding of national and institutional professional fundraising methods and advancement services practices and standards preferred

Job Responsibility

Independently manages and prioritizes own workload, consulting with supervisors and/or clientele as necessary
Serves as principal program assistant to the Senior Director, Gift and Donor Services, the Director, Gift and Donor Records and the Director, Gift Compliance and Reporting, as well as two supervisors who currently manage fourteen staff members
While taking security precautions and adhering to cash handling guidelines, open, review, and distribute as appropriate all incoming gift and gift-related transactions for the University and its affiliates received by Gift & Donor Records and Quality Control
Prepare gifts and pledges for deposit and into batches, per departmental procedures
Copy selects checks for backup records, as defined by our policy
In an effort to meet quality control guidelines, calculates batch totals and logs each into the batch log
Works closely with the Accounting Specialist and Director of Gift Accounting and Reporting to execute bank deposit activity
Manage Gift & Donor Services’ communications, answering and responding to inquiries from donors as well as internal staff via phone, email, and verbal requests in a timely manner, responding within 24 hours to indicate request has been received and is in progress
Manages and tracks all donor and gift file transfers to offsite vendor for storage and retrieval as needed
Runs reports daily and merges files for the creation of donor tax receipts

Fulltime

Operations Support Specialist I

We are looking for a detail-oriented Operations Support Specialist I to join our...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Knowledge of general practices, program, and/or administrative specialty
Knowledge of and proficiency in the use of Microsoft Office Suite applications and standard office equipment
Knowledge of English grammar, spelling, and punctuation
Familiarity and understanding of project management principles and practices
Ability to take initiative and independently plan, organize, coordinate, and perform work and projects in various situations where numerous and diverse demands are involved
Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty
Ability to make independent decisions and exercise sound judgment
Ability to compile, write, and present reports related to program or administrative specialty
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit

Job Responsibility

Maintain and distribute controlled documents to mobile and center locations
Maintains an inventory of controlled documents, labels and tags, fulfills orders to, and from multiple locations to ensure each location using preprinted materials are using the most current version of each document
Maintains Donor Services Critical Supply Verification process by checking in supplies and verifying shipment number, lot number and expiration dates match what was logged by materials management
Verifies package inserts for updates or revision changes and obtains certificates from manufactures for products that require them
Orders and maintains office supplies and equipment for donor services
Maintaining par levels for all office supplies and distributes them to locations when needed
Obtains special requested supplies and equipment for donor services by obtaining quotes from vendors and working with purchasing to ensure orders arrive quickly and on time to meet the varying needs of the donor services team
Handles preventative maintenance (PM) and equipment repair tasks for donor services
Performs PM tasks on various equipment within donor services, reaches out to vendors and coordinates PM's for more complicated equipment
Handles problem equipment requests from staff members by diagnosing equipment and performing repairs on equipment when able or sending equipment out to vendors for more complicated repairs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer & Donor Services Team Lead

The Customer & Donor Services Team Lead provides superior service to customers, ...

Location

United States , Albuquerque

Salary:

25.53 USD / Hour

Faith Comes By Hearing

Expiration Date

Until further notice

Requirements

Minimum 3–4 years of experience in customer service, donor services, or administrative support, preferably in a nonprofit or ministry environment
Demonstrated experience providing leadership or lead-level responsibility within a team setting
Strong interpersonal skills with a heart for serving donors, churches, and ministry partners
Proven ability to handle sensitive and confidential information with discretion
Proficiency in CRM systems (Salesforce preferred) and financial/order systems (NetSuite preferred)
Strong organizational skills with ability to manage multiple priorities and meet deadlines
Excellent written and verbal communication skills with a professional and gracious phone presence
Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Calendars
Detail-oriented with strong analytical and problem-solving abilities

Job Responsibility

Provide day-to-day leadership, guidance, and support to the Customer/Donor Services team, fostering a culture of excellence, hospitality, accuracy, and exceptional service
Serve as the primary point of coordination for scheduling, coverage, and workflow for the Customer/Donor Services team
Model exceptional donor and customer care through direct engagement via phone, email, and in-person interactions
Assist with onboarding, training, and ongoing coaching of Customer/Donor Services team members
Ensure consistent application of service standards, policies, and procedures
Ensure timely and gracious handling of incoming calls, emails, and inquiries related to donations, products, ministry programs, and general information
Support donors, churches, pastors, and ministry partners by answering questions, resolving issues, offering prayer when appropriate, and connecting individuals to Donor Engagement representatives as needed
Serve as escalation point for complex or sensitive customer/donor service matters
Ensure accurate documentation of donor and customer interactions in Salesforce and NetSuite
Serve as the primary administrator for the Every Church Every Village program

Fulltime

New

Donor Relations Assistant

Youthworks is seeking a Donor Relations Assistant to join our Donor & Community ...

Location

Australia , Sydney CBD

Salary:

Not provided

Sydney Anglicans

Expiration Date

Until further notice

Requirements

2+ years’ experience in administrative duties and customer service
Data entry experience, ideally including Salesforce CRM in a non-for-profit context
Proven experience in identifying and meeting customer needs
High level of interpersonal and communication skills interacting with team members and external contacts
Flexible, collaborative, proactive and innovative team member
Excellent personal presentation
Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
Computer literacy in Microsoft Office applications and CRM databases
Well-developed written and verbal communication skills (including proficient phone skills) with a focus on providing strong customer service
A systematic and focused approach to tasks with a strong attention to detail

Job Responsibility

Processing of donations received by mail, phone, direct deposit, and internet, including some data entry to a Customer Relationship Management (CRM) system, and receipting of donations
Contribute to supporter care activities including but not limited to phone calls to thank donors, sending mailouts, etc.
Handle enquiries via phone and email, ensuring all calls and requests are managed in a professional and timely manner
Administration of regular giving program including payment recovery/follow up of outstanding payments by email, mail and phone, actioning supporter’s requests, follow up phone calls to donors
Assist with fundraising campaign administrative duties as required

Parttime

Donor Support Associate

Beacon Hill has partnered with a growing non-profit organization in downtown Chi...

Location

United States , Chicago

Salary:

20.00 - 21.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Prior experience in customer service, fundraising, or donor support preferred
Bachelor’s Degree preferred
Strong verbal and written communication skills with a compassionate, donor-focused approach
Comfort handling inbound calls and discussing donation amounts and payment details
Ability to accurately process transactions and manage data entry with attention to detail
Proficiency with email, CRM systems, and basic computer applications
Excellent organizational and time-management skills
Ability to remain professional and calm while handling sensitive or emotional conversations
Interest in or passion for nonprofit work and mission-driven organizations

Job Responsibility

Serve as the first point of contact for donors via inbound phone calls and email
Provide warm, professional, and empathetic support to donors with questions about giving, programs, and impact
Process one-time and recurring donations accurately over the phone and through online platforms
Assist donors with updates to personal information, payment methods, and giving preferences
Respond to donor inquiries and follow up via email in a timely and thoughtful manner
Resolve basic donor issues or concerns and escalate more complex matters as needed
Enter and maintain accurate donor records in the organization’s CRM or donor database
Adhere to data privacy, security, and compliance standards when handling donor information
Collaborate with development and fundraising teams to support campaigns and donor initiatives
Represent the organization’s mission, values, and voice in every donor interaction

Fulltime

Phlebotomist

Essential Job Responsibilities and Duties and Qualifications

Location

United States , High Point

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Minimum one (1) year work experience preferred
License or certification where required by state
Strong oral and written communication skills
Provide a pleasant customer service experience
Ability to read and interpret directions and instructions
Perform basic math calculations
Basic computer skills
Reasoning ability to identify, interpret and apply appropriate information
Use hands to handle or feel objects, tools, or controls

Job Responsibility

Establish rapport with donors to ensure overall service satisfaction
Conduct routine venipuncture for plasmapheresis and collect donor samples
Respond and assist with donor reactions during the donation process
Monitor collection equipment to facilitate the health and safety of the donors
Set up, disconnect, and operate the plasmapheresis machine to include
troubleshooting, documentation, and evaluation of any message displays
Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
Ensure proper calibration and maintenance of plasma autopheresis machines to include
daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
Maintain equipment and work area cleanliness in between donors

Fulltime

Phlebotomist

Essential Job Responsibilities and Duties and Qualifications and Requirements an...

Location

United States , High Point

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Minimum one (1) year work experience preferred
License or certification where required by state
Strong oral and written communication skills
Provide a pleasant customer service experience
Ability to read and interpret directions and instructions
Perform basic math calculations
Basic computer skills
Reasoning ability to identify, interpret and apply appropriate information
Use hands to handle or feel objects, tools, or controls

Job Responsibility

Establish rapport with donors to ensure overall service satisfaction
Conduct routine venipuncture for plasmapheresis and collect donor samples
Respond and assist with donor reactions during the donation process
Monitor collection equipment to facilitate the health and safety of the donors
Set up, disconnect, and operate the plasmapheresis machine to include
troubleshooting, documentation, and evaluation of any message displays
Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
Ensure proper calibration and maintenance of plasma autopheresis machines to include
daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
Maintain equipment and work area cleanliness in between donors

Fulltime

Senior Operations Management Trainee

As a Senior Operations Management Trainee at BioLife, you will participate in an...

Location

United States , Virtual; Baltimore; Forestville; Riverdale Park; Salisbury

Salary:

80000.00 - 110000.00 USD / Year

BioLife Plasma Services

Expiration Date

Until further notice

Requirements

Relocation Required upon graduation/completion of Trainee Program
3-5 years of experience leading medium to large teams (20+ direct reports)
Up to 90-100% travel during the Trainee Program
Ability to walk and/or stand for the entire work shift
Willingness to travel and work at various BioLife locations across the country
Ability to work evenings, weekends, and holidays
Have a valid driver’s license for the entire duration of the program
Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
Fine motor coordination, depth perception, and ability to hear equipment from a distance

Job Responsibility

Continuous Learning & Development: The expedited training program lasts approximately six months. Upon completion, you’ll have 12 months to obtain a Plasma Center Manager position
Team Management: You’ll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members’ development, participate in staff planning and recruiting, and engage and retain employees
Career Advancement: Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you’ll have opportunities to open and operate brand new plasma centers
Supportive Teamwork: You’ll work in our fast-paced, team environment
provide operational support
conduct management training
problem-solve
and communicate with senior management
Exceptional Customer Service: Retain donors by creating a positive donor experience. You may also assist with production
Travel Opportunities: Learn from and network with BioLife team members across the country. You’ll be able to return home every other weekend

What we offer

Comprehensive coverage including Medical, Dental, Vision and Flexible Spending Accounts
Upfront tuition coverage & reimbursement programs
Paid Time Off
Maternity, Paternity & Bonding Leave
Life and Disability Insurance
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
a tuition reimbursement program
paid volunteer time off

Fulltime

Donor Services Assistant

Beacon Hill

Location:
United States , West Lake Hills, Texas

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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