Donor Recruitment Specialist Call Center Job at Blood Bank of Hawaii (McCully area (Young Street Donor Center))

Job Description

As a member of our Donor Recruitment team, you’ll be the first point of contact via phone for potential blood donors. Our most successful team members are energetic, organized, and dedicated high achievers who understand that every phone call has the potential to save three lives.

Job Responsibility

Call and schedule appointments with blood donors
Contact potential donors by phone, using provided call lists or responding to incoming inquiries, to set up appointments
Conduct phone interviews with donors to assess eligibility for the Blood Bank of Hawaii
Collect and verify donor information to ensure safety and accurately update records in the donor database
Schedule donor appointments, ensuring eligibility, and enter data into the system
Acknowledge, reassure, and thank donors in accordance with guidelines
Meet appointment scheduling goals with minimal customer complaints
Ensure calls are courteous and professional
respond to donor questions and needs appropriately
Accurately update and maintain donor profiles in the database
Maintain positive relationships with staff, donors, and the public while providing excellent customer service
Follow procedures for new donor recruitment programs to increase donor base and blood supply
Perform other related duties as assigned

Requirements

High school diploma or equivalent required
Ability to type 45 words per minute and be PC literate
Strong communication skills (both oral and written) with the ability to read, write, and speak English
Good listening skills, with the ability to gauge a donor’s interest in donating
Strong interpersonal and customer service skills to work with diverse individuals
Detail-oriented with excellent organizational and time management skills, especially under pressure
Ability to work independently and as part of a team to achieve goals
Collaborative and team-oriented approach to ensure smooth operations
Professional, business-like appearance
Good attendance record
Flexible schedule to meet deadlines
Pleasant attitude, professional phone manners

What we offer

100% Health, Dental, Vision Insurance
Matching 401(k) plan
Paid time off
Paid Training
Career Development
Opportunities for Promotion and Advancement

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Donor Recruitment Specialist Call Center

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