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The Donor Operations Manager supports the daily operations of the Donor Development team, including cross-team coordination, executing hands-on projects like gifting, administering team tools, and providing support for any initiatives that engage givers with the vision of YouVersion and help connect them to our ministry. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.
Job Responsibility:
Support initiatives and strategic projects in the areas of operations, logistics, purchasing, and execution of team projects
Collaborate with Donor Experience team to source, organize, and ship donor gifting experiences that thank givers and convey impact and excellence in presentation
Build and lead a volunteer team to help with gifting and project execution
Administer team systems and tools like Hubspot, forms, surveys, calendars, project management systems, and the triggers and integrations that acknowledge and organize gifting
Support the Director of Operations with team projects and goals by creating timelines, gathering key takeaways, following up on action items, and executing deliverables, working across YouVersion teams
Manage the expectations of internal stakeholders while providing regular updates on project milestones and timelines
Track key metrics for Donor Operations team to ensure goals, milestones, and deliverables are being met for goals and projects
Collaborate with the Experience, Generosity, Marketing, and Donor Relations teams to plan and execute projects as needed for Sowers, Major Donors, Foundations, Churches, and key relationships
Provide logistical, relational, and experiential support to donor and church visitors, as needed, supporting the overall goals and actions of the YouVersion Development team
Act as a team ambassador and represent Life.Church culture within Central Operations, YouVersion, Campuses, and to all givers
Requirements:
Excellent verbal, written, and interpersonal communication skills to maintain and foster partnerships
Ability to self-motivate, make independent decisions, and solve problems with innovation
Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change
Effective at process and organizational management to coordinate, structure, and provide vision to projects
Bachelors degree in a related field
3 - 5 years of related work experience
What we offer:
Paid parental leave, including maternity, paternity, and adoption leave
Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons
Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health
Life insurance policy provided for all staff members at 2x annual salary at no cost
Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members
Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health
Generous 401(k) retirement plan allowing a team member to have up to 12.5% contributed into their account in their first year
$160 annually in development dollars for team members to invest in their professional growth