Donor Database Manager

• Serve as Raiser's Edge (database/NXT) administrator
• manage constituent records, security roles, global changes, imports/exports, maintenance, and troubleshooting
• Drive the Foundation's complete adoption of Raiser's Edge, supporting effective utilization of database and NXT functions and developing automated processes and integrations with event and communications platforms to increase efficiency
• Facilitate the Foundation's successful transition to Raiser's Edge Unified View in alignment with the Blackbaud roadmap
• Develop and enforce data entry standards, constituent code guidelines, and business rules to support accurate donor analysis, segmentation, and reporting
• Perform daily/weekly/monthly database maintenance to ensure efficient performance and data quality
• Complete accurate and timely gift entry and processing, pledge administration, pledge reminders, payments, tribute entries, and gift receipts
• Ensure all donation-related communications (hard copy and electronic) are properly filed and recorded for audit and compliance purposes
• Establish and maintain best-practice procedures for gift administration and data workflows
• Serve as the lead contact for donor inquiries related to gifts, credit card donations, and donor database requests
• Create and maintain Raiser's Edge queries, reports, dashboards, and comparative analyses (e.g., giving history, event totals, campaign results, Board/committee reports)
• Conduct data analysis to inform segmentation, moves management, pipeline development, and leadership decision-making
• Prepare written documentation of processes and procedures for reference, compliance, and training
• Collaborate with Accounting/Finance (e.g., the Controller) to reconcile donor database records with financial statements and monitor monthly revenue/expense activity
• Uphold data governance practices that promote accuracy, consistency, security, and audit readiness
• Provide key support for the annual schedule of donor mailings, e‑solicitations, e‑blasts, and other database‑driven communications, including defining target audiences, criteria, and parameters
• Work collaboratively across Foundation to ensure cohesive implementation of database strategies with moves management, marketing/communications, events, grant proposals, and stewardship
• Provide training and support to Foundation staff on Raiser's Edge database and NXT processes and tools to ensure appropriate and effective role-based use across the organization
• Act as liaison with vendors/consultants to advance system capabilities and best practices
• Maintain strict confidentiality regarding donor and employee information and adhere to organizational policies and applicable laws
• Support signature events and fundraising initiatives with clean lists, segmentation criteria, registration data, and post‑event reporting
• Assist with other Foundation activities and special projects as assigned
• Demonstrate the Sun Health Mission and Values

• Bachelor's degree
• Minimum three years administering advanced features of Raiser's Edge Database View and Raiser's Edge NXT (Web View)
• Minimum 2 year non-profit/philanthropy experience
• Advanced experience in Raiser's Edge Database View and Raiser's Edge NXT (Web View), including experience in Raiser's Edge data integrity, imports/exports, constituent code standards, policy development and documentation
• Advanced competence in building Raiser's Edge queries, dashboards, and standard/custom comparative reports, including advanced skills manipulating data exported from Raiser's Edge and Excel
• Must possess or be able to obtain a Level 1 Arizona Fingerprint Clearance Card
• Ability to travel in own vehicle, current Driver's license and auto insurance is required

Marketing operations experience

• Comprehensive health benefits (Medical, Dental & Vision)
• 401k with immediate vesting and up to 4% employer match
• Tuition Reimbursement
• Exclusive discounts through The Employee Network
• Access to the Employee Association, supporting team members in need