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Domestic P&R CSC Ops Manager

https://www.citi.com/ Logo

Citi

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Location:
Colombia , Bogotá

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To enhance the efficiency, security, and scalability of Domestic Payment operations in Latam through continuous process improvement, optimization and the implementation of the strategic initiatives with Non-Tech dependencies. By leveraging process reengineer, data analysis, workflows optimization, smart automation solutions, streamlining target operational models and cross functional collaboration. We aim ensure seamless, cost-effective, healthy control & risk environment, and compliant domestic payment processing that support the Global TTS Ops’s financial objectives and customer satisfaction.

Job Responsibility:

  • Lead complex, cross-functional initiatives in Latam. Drive process transformation initiatives for Domestic Payments across multiples geographies and ICG functions, ensuring cohesive execution and alignment with Domestic Payment Global objectives.
  • Oversee productivity non-Tech book of work. Manage the productivity pipeline, establishing priorities, setting timelines, and tracking key deliverables to ensure project milestone are met efficiently.
  • Develop strategic business cases. Prepare detailed business cases for Domestic Payments proposed transformation, utilizing financial modeling to project impacts, costs, and other financial ratios, and present these to Global/Regional SLTs.
  • Provide financial insights and strategic recommendations. Compile, analyses, and interpret financial data to inform decision-making, highlighting areas for optimization and strategic investment.
  • Prepare SLT material, documentation, and executive presentations. Develop high-impact presentations for SLTs consolidating financial insights, strategic progress updates, and key performance metrics to support informed decision-making.
  • Ensure all process transformation adhere to corporate Target Operational Model and regulatory standards, embedding appropriate risk management controls to safeguard the organization.
  • Act as the Domestic Payment liaison between ICG/TTS functions, fostering transparency, and ensuring all stakeholders remain informed and aligned on project goals and Global Domestic Payment strategy.
  • Monitor key performance indicators (KPIs) and report progress. Monitoring KPIs for key Domestic Payment strategic initiatives, track progress rigorously, and communicate result regularly to Global/Regional SLT to demonstrate impact and benefits.
  • Identify opportunities for continuous process improvement, stay abreast of global best practices, and lead effort to integrate innovative solutions across projects and business functions.
  • Establish and maintain strong relationships with key stakeholders. Develop and nurture partnership with cross-functional and regional teams, ensuring consistent collaboration, alignment on objectives and negotiation on priorities.
  • Serve as a central communication point, preparing and delivering regional presentations that articulate strategic goals, project updates, and process improvements in a clear, impactful manner.
  • Facilitate cross-regional workshops and meetings. Organize and lead workshops that encourage regional/global input, generate innovate solutions and foster a collaborative approach to process improvements.

Requirements:

  • 5-8 years of experience in a related cash and trade operations management role
  • Proven experience in creating and implementing processes that result in improved business performance
  • Effective verbal and written communication and analytical skills
  • Proficient in English
  • Bachelor’s/University degree or equivalent experience

Nice to have:

  • Atencion al detalle
  • Concentracion
  • Analisis
  • Manejo de estres
  • Trabajo bajo presion
  • Flexibilidad
  • Orientación al logro, al resultado
  • Skills de liderazgo
  • Buena comunicación
  • Empatia

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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