Domestic & Family Violence Service Manager

• Lead and manage a high performing team
• Manage the delivery of services at our refuge, including oversight of facilities and site operations, ensuring safety, security and compliance
• Manage the Transitional Housing program, ensuring improved outcomes for families transitioning from refuge to independent living
• Manage external funding, represent yourtown in regional networks, forums, conferences and build and maintain effective relationships with external stakeholders
• Manage budgets and measure and report on program outcomes and achievements
• Lead the continuous improvement of service delivery
• Oversight of safeguarding and legal collaborative case reviews
• Manage client safety and safety plans, assess and mitigate ongoing dynamic risks, de-escalation of resident’s dynamics and conflict resolution
• Manage and participate in an effective after hours response

• passion, commitment and belief in young people
• relevant degree level qualification and a minimum of 5 years’ experience working with victims of trauma and/or managing a diverse human services team
• demonstrated understanding of and ability to develop effective service responses for women and children who have experienced domestic and family violence
• demonstrated skills and experience in managing risk and safety
• demonstrated experience in leading multidisciplinary teams to achieve program goals and performance targets
• experience supervising therapeutic practice, managing performance and fostering a culture of ongoing development
• experience in managing budgets and developing strategic and operational plans
• demonstrated capacity to work collaboratively and establish and maintain professional relationships with internal and external stakeholders
• ability to participate in the back-up on call roster, including the ability to return to site if required

experience working in a refuge environment is strongly preferred

• salary sacrifice options to increase your take home pay
• regular line supervision and support plus internal practice supervision
• ability to negotiate flexible work hours and work arrangements
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer