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Domestic Customer Service Representative II

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Cencora

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Location:
Brazil , Sao Paulo

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Responsibility:

  • Contact with customers by email and phone
  • Create jobs in system for pick up´s and domestic movements
  • Provide support to quotes
  • Verify information about restrictions in acceptance of products for transport
  • Verify and provide documents required for the domestic transport and include in World Courier systems any digitalized document that is necessary
  • Monitor system and receive information from drivers or agents about pickup and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement
  • Contact customer and schedule pick-up´s and deliveries
  • Insert all information, charges and details in system and HWB for invoicing process
  • Tracking with operations departments
  • Monitor system for any communication included and that requires a feedback/action
  • Verify the best route/option before send a shipment to destination
  • Follow World Courier procedures, working instructions and process
  • Provide to customers temperature reading according with relevant procedure
  • Answering doubts of Finance department regarding to invoicing processes
  • Carry out other duties assigned by immediate superiors or within the company hierarchy

Requirements:

  • Fully graduated or studying college in the Business, Logistics or International Relationship area
  • At least 1 year in customer service (transport companies) experience
  • Intermediate English Level
  • Basic Office and Windows National transport documents regulation
  • Teamwork skills
  • Organized
  • Customer oriented
  • Multi-tasking
  • Initiative skills
  • Communication

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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