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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Responsibility:
Contact with customers by email and phone
Create jobs in system for pick up´s and domestic movements
Provide support to quotes
Verify information about restrictions in acceptance of products for transport
Verify and provide documents required for the domestic transport and include in World Courier systems any digitalized document that is necessary
Monitor system and receive information from drivers or agents about pickup and delivery hours to update system, also provide any feedback or information that is required by them for a shipment movement
Contact customer and schedule pick-up´s and deliveries
Insert all information, charges and details in system and HWB for invoicing process
Tracking with operations departments
Monitor system for any communication included and that requires a feedback/action
Verify the best route/option before send a shipment to destination
Follow World Courier procedures, working instructions and process
Provide to customers temperature reading according with relevant procedure
Answering doubts of Finance department regarding to invoicing processes
Carry out other duties assigned by immediate superiors or within the company hierarchy
Requirements:
Fully graduated or studying college in the Business, Logistics or International Relationship area
At least 1 year in customer service (transport companies) experience
Intermediate English Level
Basic Office and Windows National transport documents regulation