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Domestic / Commercial Loss Adjuster

United Kingdom, South London 55000.00 - 60000.00 GBP / Year · Job Posted March 27, 2025

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Job Description

Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Job Responsibility

  • Supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k
  • Client relationships will be key, through management and delivery of SLA’s and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
  • Liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, and Legal depending upon the nature of the claim
  • Remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible

Requirements

  • ACII or CILA qualified
  • Extensive knowledge and understanding of FCA procedures and TCF initiatives
  • Extensive knowledge of the insurance market
  • Extensive technical knowledge within the adjusting arena
  • Understanding of Client SLA compliance/productivity/quality requirements
  • Proven proficient working knowledge of scoping software and hand held device use
  • Good negotiation skills
  • To understand what matter to the customer and to put this first – putting yourself in their shoes
  • Good IT skills, with a keen eye for detail
  • Flexibility in travelling
  • Full UK driving licence

Nice to have

Previous Loss Adjusting or complex high value Claims Handling experience

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