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Domestic Abuse Night Support Worker

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360 Resourcing Solutions

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Location:
United Kingdom , Swindon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year
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Job Description:

The Nelson Trust is a charity dedicated to empowering people affected by trauma and multiple disadvantage. Through safe accommodation and specialist support, we help women build stability, confidence and a positive future. We are seeking a compassionate and resilient Night Support Worker to join our women only domestic abuse safe accommodation service in Swindon. Many of the women we support have experienced domestic abuse alongside complex needs such as trauma, mental health challenges, substance misuse and involvement with the criminal justice system. Overnight can be one of the most vulnerable times and this role is crucial in ensuring our residents feel safe, supported and respected.

Job Responsibility:

  • Ensure the safety and security of the building through regular checks
  • Provide emotional reassurance, active listening and practical support to residents
  • Respond calmly and professionally to incidents, conflict, or emergencies
  • Work in line with individual support, safety and risk plans
  • Complete accurate records, incident reports and handovers for day staff
  • Follow safeguarding, health and safety and organisational policies at all times
  • Work confidently alone while remaining connected to the wider team

Requirements:

  • Experience supporting people with complex needs, including domestic abuse, mental health, substance misuse, homelessness, or criminal justice involvement
  • A good understanding of safeguarding and risk management
  • Ability to build professional, supportive relationships and communicate clearly
  • Confidence working independently as a lone worker and as part of a team
  • Desirable: experience in supported housing, the voluntary or social care sector and/or a relevant qualification or First Aid (training provided)

Nice to have:

  • experience in supported housing, the voluntary or social care sector
  • a relevant qualification or First Aid
What we offer:
  • Supportive and dynamic work environment
  • Opportunities for professional development and training
  • Chance to make a real impact in the lives of vulnerable women
  • Auto enrolment pension (6% employer contribution)
  • 25 days holiday per annum plus statutory pro rata
  • Comprehensive training and development programme
  • Positive working environment

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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