Domestic Abuse Navigator

The role of the Domestic Abuse Navigators will provide proactive, person-centred, and trauma-informed support to adults experiencing medium-risk domestic abuse. They act as a single point of access for victims, carrying a high and varied caseload and working independently with strong prioritisation and case management skills. The role includes processing medium-risk referrals over the telephone and undertaking face-to-face appointments where required, completing initial risk assessments and safety planning to ensure survivor and child safety. Navigators ensure that survivor voices are central to all interventions and support planning. The post supports individuals with complex needs, including mental and physical health issues, substance misuse, learning needs, criminal justice involvement, and other vulnerabilities. Domestic Abuse Navigators develop comprehensive safety and support plans and provide direct, practical, and emotional support where appropriate. They advocate on behalf of survivors and work in close partnership with statutory and voluntary agencies to coordinate support and improve access to appropriate services. Responsibilities include referring survivors to relevant specialist services and increasing referrals into perpetrator behaviour change and survivor support programmes. Strong partnership working, flexibility, and proactive multi-agency engagement are essential elements of the role.