Domestic Abuse Housing Support Officer Job at 360 Resourcing Solutions (Manchester)

Job Description

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer’s are key to making this happen. Make a real difference in people’s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you’ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you’ll play a key role in reducing crime and anti-social behaviour while promoting safer neighbourhoods. You’ll also contribute to delivering proactive, customer-focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Job Responsibility

Deliver specialist, victim-centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice
Manage a varied caseload of domestic abuse and anti-social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution
Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required
Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes
Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies

Requirements

Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English
Experience of delivering a variety of services to tackle Domestic Abuse
Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse
Demonstratable victim centred non-judgmental approach to case management
Full driving licence, access to a car and willing to travel across the Northwest

What we offer

Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

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