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We are looking for a dedicated and compassionate Domestic Abuse Caseworker to support victims of crime. The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of domestic abuse and other crimes, providing support in a dynamic and ever-changing environment.
Job Responsibility:
Effectively managing a caseload of service users, delivering excellent services which support the commissioners and their service goals to victims
Undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support
Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs
Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures
Provide information and advocacy to enable service users to navigate and understand the criminal justice process
Identify barriers to individuals accessing our services and determine solutions
Work with multi-agency partners to which victims can be referred for ongoing and specialist support
Maintain accurate and confidential case records
Requirements:
An understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime
Effective verbal and written communication skills
Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
Ability to balance competing needs and priorities
Ability to work independently and as part of a team
A successful track record of building effective working relationships across internal and external stakeholders
Driving license and access to a vehicle (or disability accommodation)
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression