Domain Support Specialist Job at Ericsson (Noida)

EDA2 L2 Domain Support Specialist

With the introduction of 5G and cloud, the role of IT Managed Services has evolv...

Location

India , Noida; Bangalore; Kolkata; Pune; Chennai; Gurgaon

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

Knowledge about the Ericsson™ Dynamic Activation (EDA) product
Knowledge about Docker, Kubernetes & Microservice architecture
Knowledge about Linux operating system
Knowledge about JAVA & J2EE
Knowledge about Kernel-Based Virtualized Machine (KVM)
Knowledge about VMware
Knowledge about Ericsson Cloud Execution Environment (ECEE)
Basic understanding of telecom call flows like 2G, 3G, 4G, VoLTE, 5G etc
Basic understanding of core network elements like HLR, HSS, AUC,CCDM,CCPC,UDM etc
Functional understanding of EDA – JDV & JCA Implementation, Deployment & Unit testing

Gbo Business Support Specialist

In the P&C Operations Support Team, together with other Junior Specialists, Spec...

Location

Poland , Poznan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

at least 2 years of experience in the People & Culture (HR) area, with 2 full yearly cycles of supporting business
worked across at least 2 systems or countries
solid knowledge of People & Culture processes
natural collaborator who values clarity, structure, and efficiency
enjoy sharing your knowledge and supporting less experienced colleagues
take ownership of your work
fluent in English

Job Responsibility

manage People Operations activities in your assigned area (e.g., Change Requests, Testing, System Support, Reporting, SPOC)
lead and coordinate the full lifecycle of business support tasks – from gathering requirements to testing and final implementation
work closely with Digital People Domain and People Services teams, ensuring consistent service delivery across countries
run triage meetings with stakeholders, gathering input and helping drive quick and effective decisions
identify areas for improvement in our support processes and actively contribute to making them more efficient and user-friendly
support data maintenance and release planning, ensuring smooth operations and minimal disruption
provide input into our service delivery frameworks and help ensure they are followed and continuously improved
mentor and support colleagues by sharing your expertise, helping them grow while ensuring high-quality delivery

What we offer

hybrid working model
fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration
free underground parking with electric charger and bicycle parking
stable employment (employment contract)
flexible terms of employment (depending on the team – full-time and part-time)
flexible working hours (we start work between 7 and 10 a.m.)
annual appreciation bonus dependent on performance in the relevant fiscal year
home work allowance
cafeteria system – a pool of benefits to choose from (e.g., Multisport card, cinema tickets, shopping vouchers, medical package for relatives)
Tack! loyalty program for employees – working with us longer earns you an additional financial bonus

Customer Support Specialist

We're looking for a Customer Support Specialist to join our Customer Support tea...

Location

United States

Salary:

57000.00 - 71314.00 USD / Year

AbsenceSoft

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Communications, Technology, or a related field — or equivalent experience
2–4 years of experience in customer support, SaaS application support, or client-facing roles
Proven expertise with support tools and case management systems (e.g., Zendesk, Salesforce Service Cloud)
Demonstrated ability to resolve highly complex customer issues with minimal supervision
Strong communication skills, with the ability to explain technical solutions clearly to varied audiences
Ability to professionally navigate customer frustration and de-escalate challenging interactions

Job Responsibility

Resolve complex, time-intensive customer issues that require deep product knowledge, advanced troubleshooting, and multi-step investigation across interconnected system components
Validate and reproduce suspected product defects escalated from Tier 1, conducting thorough testing to identify root causes, conditions, and scope of impact
Collaborate with Product and Engineering teams to document defects with clear reproduction steps, supporting evidence, and business impact analysis
Utilize support tools — including Sumo logs and DataDog — to diagnose system issues, analyze performance, and conduct technical investigation
Serve as an escalation resource for Tier 1 analysts on complex application issues, providing guidance on advanced troubleshooting and product functionality
Document comprehensive application solutions and complex workflows, contributing to knowledge base content that elevates overall team capabilities
Build deep expertise in assigned product domains, staying current on the product roadmap, known issues, and complex configuration scenarios
Participate in maintaining company security controls and compliance standards within your role

What we offer

Impact that matters
Flexibility and trust. We’re remote-first and results driven
Growth and development
Competitive rewards: comprehensive benefits, a performance-based bonus program, and equity opportunities
Time for life: flexible time off, paid holidays, and flexible leave programs
Belonging and balance

Revenue Assurance Application Support Specialist

We are seeking an individual to support and enhance Revenue Assurance applicatio...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

2–4 years of experience in Revenue Assurance application support, development, or operations
Strong hands-on experience with UNIX/Linux shell scripting
Working knowledge of SQL or PL/SQL
Understanding of telecom domain fundamentals, including call flows and BSS integrations
Experience working with RAID tools such as WEDO RAID
Comfortable working in cloud and on‑premise environments
Resolving production issues effectively
Clear communication skills
Confident management of multiple stakeholders
Solution-focused mindset

Job Responsibility

Support product implementations and change requests across Revenue Assurance applications
Develop, test, deploy, and support Revenue Assurance use cases across the application lifecycle
Provide operational support, including monitoring, incident resolution, and clear communication with stakeholders
Maintain and enhance production scripts and automation utilities in UNIX/Linux environments
Work within cloud-based platforms (AWS, GCP, Azure), including debugging and resolving issues on containerised environments such as GKE
Support data ingestion and processing using multiple file formats including ASN, Binary, ASCII, and XML
Validate usage controls and platform integrity, adapting controls to evolving business requirements
Collaborate with teams supporting telecom BSS systems such as switches, mediation, billing, IN, CRM, and HLR
Follow ITIL-aligned processes for incident, problem, change, and release management
Contribute to SDLC and STLC activities, including documentation and knowledge transfer

What we offer

Opportunity to work on business‑critical Revenue Assurance platforms
Hands-on exposure to modern cloud technologies and large-scale telecom data environments
Collaborative work culture that values continuous improvement and knowledge sharing
Structured operational processes that support learning, stability, and professional confidence
Chance to build a long-term career within a global organisation focused on technology and transformation

Fulltime

Partner Support Specialist

As a Partner Support Specialist, you will serve as the technical anchor, domain ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Leadership Background: Proven experience leading teams or initiatives, with a clear track record of executing projects, implementing workflows, and guiding peers
Advanced Problem Solver: Exceptional technical and analytical aptitude, with a knack for deconstructing complex operational issues and internal tool errors
Operations & Metrics Focused: Driven by data and continuous improvement
experience analyzing ticket trends to test and enhance internal workflows
Clear Communicator: Outstanding written and verbal communication skills, with the ability to provide clear explanations, detailed context for escalations, and structured guidance to the team
Documentation Champion: Highly organized with experience creating and maintaining comprehensive playbooks, macros, and internal training materials
Adaptable & Autonomous: Comfortable working in a fast-paced environment, taking full ownership of specialized workflows, and seamlessly collaborating across different support and product squads

Job Responsibility

Internal Escalation & Complex Resolution: Managing non-standard, complex, or sensitive cases that require dedicated follow-up, acting as the key reference point for resolving agent doubts and inquiries
Tool & Domain Expertise: Developing deep specialization in specific workflows and internal tools, acting as the definitive subject-matter expert (SME) for the team
Leadership & Training: Leveraging your leadership background to train and support Partner Support Representatives on edge cases, troubleshooting steps, and specialized workflows
Root Cause & Process Optimization: Investigating the underlying causes of complex cases, proposing structural fixes, and piloting new workflows and macros to proactively prevent repetitive problems
Documentation & Playbooks: Authoring and maintaining advanced documentation, knowledge base articles, and playbooks to upskill the wider team and streamline operations
Cross-Functional Projects: Driving internal workflow implementations, handling process alignment, and consistently reporting activity, metrics, and progress to assigned squads

What we offer

Attractive compensation package with room to grow
Attractive compensation package, including stock options to reward your contributions and growth
40% discount on all Fever events and experiences + free Candlelight voucher
Sura Savings Plan (Fondo de Ahorro): We help you build your future. Fever provides a 5% employer match on top of your fixed salary when you contribute 5%. This is an extra-legal benefit designed for your long-term goals
Private health and life insurance: GNP coverage 100% covered by Fever
Wellhub membership for gym and wellness access: paid by Fever up to the silver plan
Language learning support: English lessons

Fulltime

Intermediate Application Support Specialist

We are seeking a highly motivated and customer-focused Intermediate Application ...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 02, 2026

Requirements

Salesforce Ecosystem Acumen: Strong hands-on experience supporting Salesforce-based applications, with a solid understanding of standard objects, workflows, flows, profiles, permissions, and dashboards.
SaaS Ticket Lifecycle: Proven experience providing end-user support in a cloud-hosted SaaS environment using enterprise incident management systems (e.g., ServiceNow, Jira, Salesforce Service Cloud).
Data Integration & Flows: Foundational understanding of integrated data streams, synchronization issues, and dependency management across distributed systems.
QA & Testing Capabilities: Functional experience writing or executing test scripts, tracking codebase defects, and validating fixes during release support windows.
Customer Service Focus: A strong customer-first mindset with proven patience, strong listening skills, and the ability to manage high-pressure situations and user expectations.
Problem Solving: Strong critical thinking skills to perform error tracing, analyze underlying patterns across recurring incidents, and suggest structural improvements.
Communication Depth: Clear, structured written and verbal communication skills, with a polished ability to explain complex technical configurations simply to non-technical users.
Regulated Domain Awareness: Familiarity working within large structured frameworks or healthcare-adjacent systems (such as EMRs, clinical assessment tools, or long-term care systems) alongside standard privacy principles is highly valued.
Certifications: Active professional credentials, such as a Salesforce Certified Administrator designation, are considered a strong asset but are not mandatory.

Job Responsibility

Application Troubleshooting: Deliver high-tier technical support and root-cause analysis to triage and resolve application data, record validation, and configuration issues within Salesforce environments
Incident & Queue Management: Manage corporate ticket queues, prioritize incoming incidents based on business impact or urgency, and maintain strict adherence to service level agreements (SLAs)
Technical Documentation: Author and maintain technical support documentation, operational deployment guides, known error databases, and searchable knowledge-base entries
Cross-Functional Liaison: Act as a central point of contact between end users and specialized technical streams—such as Database Administrators, Network Engineers, and Security Specialists—to coordinate issue resolutions
System Maintenance & Releases: Support platform upgrade schedules, change management processes, release cycles, and post-deployment validation activities
Reporting & Analytics: Design, configure, and manage standard reports and visual dashboards to deliver actionable data insights to various business units
Quality Assurance Support: Participate in operational quality assurance reviews, executing functional or regression test cases, and supporting User Acceptance Testing (UAT) tracking
User Enablement & Training: Develop and deliver customized technical training, user-friendly how-to guides, and release notes to business users
Operational Compliance: Ensure all solution support activities comply with corporate digital accessibility guidelines and data protection policies

What we offer

Diverse Tech Exposure: Deepen your technical knowledge within the Salesforce ecosystem, cloud-based SaaS integrations, and modern incident management platforms
Professional Growth: Capitalize on an environment that values cross-functional exposure to Quality Assurance, release validation, and deployment tracking
Long-Term Continuity: Secure a stable 15-month foundational contract offering strong career predictability and extension avenues
Structured Environment: Gain experience supporting critical systems while operating within defined compliance, accessibility, and operational excellence standards

Fulltime

Application Support Specialist

Location

Salary:

Not provided

HiRemoters

Expiration Date

Until further notice

Requirements

Strong working knowledge of the Microsoft 365 ecosystem (e.g., SharePoint, Teams, OneDrive, Outlook, etc.)
Ability to support and troubleshoot cloud-based tools and manage user access and permissions
Excellent communication and documentation skills
Bachelor’s degree in computer science or related field
3–5 years of experience in a business applications support role
Ability to manage multiple priorities and support users at varying levels of technical proficiency
Strong verbal and written communication skills in English

Job Responsibility

Serve as the initial point of contact (Tier 1) for user issues across business applications
Troubleshoot, resolve, and document incidents and service requests, escalating when necessary
Ensure timely resolution and clear communication with end users
Create and customize SharePoint sites based on business requirements
Provide day-to-day support and configuration assistance across Microsoft 365 tools, including SharePoint, Teams, Forms, OneDrive, and Outlook
Manage permissions, access, and basic governance
Deliver IT system orientation sessions for new employees
Develop training manuals, SOPs, and user documentation
Conduct internal technical and functional training sessions when required
Provide technical and functional support for platforms such as Sleekflow and Click Dimensions

What we offer

Flexible and Remote Working
Work from anywhere, supporting your work-life balance
Career Growth
Training and advancement opportunities
Performance Recognition
Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle
Health and Fitness Benefits
Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being
Extra Paid Annual Leave
Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days

Fulltime

Technical Customer Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the s...

Location

United States

Salary:

50000.00 - 65000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
2+ years of experience with customer-facing technical support (application, OS, or Networking)
knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
customer advocacy, empathy, and keen attention to detail
experience with PSIM or Alarm Monitoring Centers

Job Responsibility

Monitor and respond in a timely manner to ticketing queues, escalations, and emails
Escalate support requests from internal and external channels
Provide clear constructive feedback and responses to customers’ support requests
Handle difficult situations in a professional manner at all times
Appropriately prioritize competing deliverables and activities
Represent the voice of the customer within Bold Group
Contribute regularly to internal and external knowledgebase articles
Work within defined Service Level Agreements
Solve complicated with your technical and product expertise
Continuously grow your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn more of our products

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Student Loan Repayment Program

Fulltime

Select Country

Domain Support Specialist

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?