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Documentation Operations Manager

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Bentley Systems

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Location:
United States , Exton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

In this role, you will be responsible for the systematic production, maintenance, and optimization of documentation across the company — ensuring consistent quality, smooth workflows, and reliable publishing. You will partner closely with writers, product teams, Release Services, and our growing Documentation Community of Practice (CoP). This role focuses on enabling distributed writers and improving productivity, not taking ownership of content creation itself.

Job Responsibility:

  • Operationalize documentation standards across all product groups, helping ensure consistency in structure, style, formatting, and publishing workflows
  • Support and enable distributed technical writers, guiding them through tooling, processes, and best practices without taking over their content work
  • Manage documentation tooling and workflows, including structured content authoring, review processes, translation pipelines, and publication frameworks
  • Partner with the Documentation CoP, helping standardize production methods, share best practices, and onboard new contributors across the company
  • Drive documentation process scalability, ensuring teams can maintain, refresh, and extend content efficiently and consistently
  • Collaborate with Engineering and Product teams to align documentation operations with product roadmaps and release cycles
  • Contribute to documentation governance models that promote cross‑product alignment and measurable quality improvements

Requirements:

  • Experience in documentation operations, content systems, structured authoring, or technical content production across multiple product lines or teams
  • Strong familiarity with documentation tooling ecosystems, structured content workflows, and content lifecycle management
  • Proven ability to influence without direct authority, enabling writers and stakeholders across complex organizations
  • Experience improving processes, establishing best practices, and driving convergence in environments with distributed teams or multiple tool chains
  • Excellent communication, collaboration, and change‑leadership skills
What we offer:
  • A great Team and culture
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
  • An attractive salary and benefits package
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
  • A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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