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Enterprise Products is seeking a Documentation Engineer/Technical Writer to join a global team of writers that documents tools and processes used within Meta. You will be responsible for the quality, discoverability, and accuracy of the content, enabling productivity at scale.
Job Responsibility:
Design, create, curate, and maintain content for tools and processes used within Meta
Develop content strategies that strategically integrate AI tools for creation, optimization, and distribution
Plans content to be effectively consumed by both humans and AI systems (search engines, knowledge bases, RAGs, etc)
Ensure the quality, discoverability, and accuracy of content
Use metrics to monitor and improve overall content health
Synthesize user needs, best practices, business priorities, engineering constraints, and other contextual information to formulate, articulate, and advocate for content-related decisions
Build effective, collaborative relationships with Product Managers, Engineering, UX Designers, Support, and with your writing team colleagues
Educate and train Engineers and other Meta employees to create useful documentation
Foster a culture of documentation at Meta
Create and maintain code samples and sample applications, as needed
Monitor and respond to customers using a variety of mechanisms to address customer feedback and ensure that content meets their needs
Setting priorities and escalating issues appropriately
Apply knowledge of core AI concepts and technologies to real-world scenarios, clearly communicating their capabilities, limitations, and appropriate use cases to diverse audiences
Communicating clearly and effectively with peers, colleagues, customers, and project teams
Requirements:
8+ years of experience creating complex technical documentation for a variety of audiences
Demonstrates proficiency in using varied AI-powered tools and platforms for documentation tasks
Experience crafting effective prompts to interact with AI tools for documentation and everyday tasks
Effective analytical and written communication skills
Established record of project ownership, project management, and self-direction
Nice to have:
BA/BS in Computer Science or English or equivalent work experience
Experience programming, using AI tools, trying out user interfaces, and working with prototypes in test environments
Proven ability to develop, refine, and optimize prompts to achieve targeted goals and outcomes