Document Management Technician

The Contractor is responsible for providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.. Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry. Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable. Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form. • Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview     and furnishes the needed address or telephone number when available. Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner. Maintains an up-to-date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office. Reserves conference rooms upon request. Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff embers when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox. Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed. Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed. Collects quarterly mileage logs and submits requests for reimbursement to the Budget Officer. Assists the administrative division with other division related tasks as needed.