Document Controller Job at Air Canada (Dorval)

Document Controller

Air Canada

Location:
Canada , Dorval

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Document Controller provides program support through the management and execution of content editing, integrity, control and distribution functions on documents and publications for the Flight Operations branch and other Customer Branches across the Operations Group. The Document Controller is responsible to ensure that all publications, and publication records, are maintained and distributed in accordance with Flight Operations Document Management policy and procedures while in compliance with Transport Canada Regulations and Policy Guidance and IOSA Standards for Document Management.

Job Responsibility:

Act as a Subject Matter Expert with regards to specialized content production and editing using specific structures of SGML and XML
Receive and process content and change requests, work with content owners in prioritizing requests to optimize workload to meet operational requirements
Ensure manual content is applied correctly per defined XML information types predicated on a basic understanding of Aircraft Systems
With detailed understanding of the various data structures and content types and standards, interpret the intent of changes identified in the change request and apply appropriate XML tagging, attributes, and metadata
Develop and apply, processes for content importing and markup into the Corporate Content Management System
Accountable for the integrity and change tracking for all document content and source information which may be required for any history validation and/or investigation purposes
Manage quarterly budgetary reviews with the document Content Owners with regards to printing and distribution requirements to control costs
Identify, recommend, and apply approved process changes with a focus on efficiency and simplified procedures
Process and implement technical content changes based on available manufacturer source data
Coordinate with Document Owner to ensure, content in publications tagged with compliancy references to industry standards (TC CARS, IOSA, etc.) are maintained throughout the revision cycle
Ensure Document Owners on each side of manuals with associated content, are aware of changes being introduced and raise alignment change requests as required
Download and distribution, where required, of applicable original manufacturer source data and documents in paper and/or electronic format
Liaise with Flight Technical and other Operations Branch customers to ensure that all publications are produced and distributed within the allotted timelines
Oversee the installation of Paper Onboard Library content changes for all the aircraft as well as the off-hours support library cabinets located in Toronto, Vancouver, and Montreal
Provide guidance and support, as necessary, to fellow team members or internal customers on the Document Management processes in effect and/or the tools provided for their use
Participate in regular team meetings to report on work in progress and anticipated tasks to optimize resource utilization

Requirements:

Minimum High School Graduation Certificate
Formal Training in Document Management to be completed within 3 months of appointment
Formal Training in SMS to be completed within 3 months of appointment
Formal Training in Technical Writing an asset
Formal Training or Practical Experience with XML Schema, Transformation and StyleSheet/CSS design
Formal Training in MS, Adobe or other similar Document Production software an asset
Preferred but not mandatory to have or have held a management position (within an operational branch) within a Part 704 or Part 705 Canadian Air Operator
Experience within a Canadian Air Operation governed by the Canadian Air Regulations (CARs)
Aviation experience shall include in depth knowledge of daily airline/airport operating procedures and interdependence
In depth expertise (3 years of experience) within a Canadian Air Operator
Advanced technical document design and management, including the use of XSLT/ CSS for outputting XML content to HTML, PDF and EFB-specific formats
Range of business industry knowledge required for the position
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Knowledge of Transport Canada regulations and standards (CARs), and similar foreign regulatory agency regulations and requirements (e.g., FARs, JAR-Ops)
International Civil Aviation Organization (ICAO) Standards, Recommended Practices and Applicable Annexes
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest

Nice to have:

Formal Training in Technical Writing
Formal Training in MS, Adobe or other similar Document Production software
International Air Transport Association (IATA) IOSA requirements and approved practices
Air Canada corporate technical, policy and standard operating procedures
Star Alliance Best Practices
Bilingualism

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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