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Dock Experience Manager

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Herbruck Poultry Ranch

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Location:
United States , Fort Lauderdale

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

52000.00 - 62400.00 USD / Year
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Job Description:

As part of the talented Freedom Boat Club Operations team, the Dock Experience Manager serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily logistics of the area location(s) you will be expected to perform all duties required of the Dock Staff. This position is full-time and requires availability on weekdays, weekends and holidays.

Job Responsibility:

  • Hire, train, and supervise all dock level personnel
  • Ensure all dock staff have proper certifications and up-to-date training
  • Ensure all best practices and SOPs are communicated and adhered to
  • Develop monthly dock staff schedule to maximize efficiency and review and approve payroll
  • Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
  • Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
  • Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
  • Ensure adequate inventory and supply levels are being maintained at each location
  • Correspond with members on all location related issues including complaints, fuel disputes, vessel damages and miscellaneous dock charges
  • Investigate member misconduct and complete all incident reports
  • Responsible for member satisfaction and retention
  • Review general member concerns and analyze Qualtrics member feedback
  • Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio
  • Ensure employees are completing tasks in Fleetio including inspections, issues/incidents, work orders, inventory, and ordering parts/supplies
  • Create and execute a weekly cleaning and maintenance schedule
  • Submit work orders to the Maintenance Operations Center
  • Maintain KPIs at each location including reservation reports, usage reports, and time sheets
  • Maintain and manage operating budget and control costs for each location
  • Maintain accurate fuel logs and ensure all vessels are fueled regularly
  • Acquaint yourself with local marina managers/harbor master’s and promote a positive working relationship
  • Become familiar with local waterways and popular boating destinations and adhere to all safety policies
  • Provide process improvement input and suggestions to your manager
  • Ensure personal appearance and uniform guidelines are being adhered to
  • Responsible for all safety performance at each location
  • Operate within prescribed safety SOPs, and proactively ensure member and employee safety
  • Lead dock staff all hand’s meetings

Requirements:

  • Pass a background check and drug screen
  • High school diploma or equivalent
  • Associate’s or Vocational degree
  • Must be at least 21 years of age
  • Valid driver’s license
  • Ability to maintain a calm, positive attitude during periods of high activity
  • Strong verbal and written communication and people skills
  • Must be a self-starter and capable of working unsupervised
  • Managerial and diplomacy skills
  • Organizational skills and attention to detail
  • Analytical, decision-making, and problem-solving skills
  • Proficient in Microsoft Office Suite or related software

Nice to have:

  • Bachelor’s degree
  • Or 1-3 years of related operations experience
  • Boating safety ID card
  • Vessel livery operator’s certification
  • Experience in and around boats is desirable
  • Ability to perform minor boat maintenance
  • Prior management experience
What we offer:
  • Medical
  • Dental
  • Vision
  • Paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • Wellbeing program
  • Product purchase discounts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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