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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Responsibility:
Responsible for accurate and efficient prepping, scanning, indexing and quality checking of documents
Responsible for ensuring that all necessary correspondence and documentation needed for the billing system has been received and is accurate
Performs quality assurance checks of outgoing correspondence
Sorts and routes incoming mail, including but not limited to, patient refund checks, statements, collection letters, and correspondence
Validates patient addresses via telephone, returned mail, or using electronic tools
Updates the billing system accordingly, ensuring patient addresses and all pertinent registration data are accurate
Mails outgoing statements, receipts, requisitions, and letters
Receives daily, weekly, and monthly reports from external customers for review and processing, including verification and billing of insurances, payment transfer requests, verification of account status, and other reports as assigned
Processes internal reports to ensure accounts are processing appropriately within the billing system