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Divisional Compliance Lead

United Kingdom · Job Posted March 14, 2026
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Job Description

This is a great opportunity for someone with Retail betting operations and gambling compliance or relevant industry experience looking for a career in compliance. The role will require some travel with potentially overnight stays. Reporting to the Divisional Compliance Manager you will be required to support Divisional Managers and their teams in meeting Personal Management, Premises and Operating License Conditions and Codes of practice. This is a varied role that will require flexibility in approach. The role is Field Based including a fully expensed company vehicle or optional car allowance and will include at least a couple of days a month at the Head Office in Birchwood.

Job Responsibility

  • Support Divisional Managers and their teams in meeting Personal Management, Premises and Operating License Conditions and Codes of practice
  • Assisting PML holders in the maintenance of an audit program to identify and address key risks across the division. (Compliance improvement plan)
  • Attend both Compliance and Operational management meetings to present risk identified
  • Stay abreast of regulatory bodies, for updates on guidance, suggestions, and change
  • Support Divisional Teams in deliverance of Serve Legal, Self Exclusion, LARA completion and compliance data analysis
  • To support the delivery of quality assurance within retail operations to ensure efficiency and accuracy, in the recording and reporting of compliance
  • Conduct shop visits to assess, report and provide support to shop teams through coaching and guidance
  • Assist in delivery and compliance with policy and regulatory changes
  • Conduct Compliance related complaint investigations as directed by Divisional Compliance Manager
  • Work with the Learning & Development department in identification of training needs when directed by the Divisional Compliance Manager
  • Produce key management information reports and updates to evidence strong regulatory compliance oversight and governance
  • To work with the compliance department in ensuring Company Compliance Risk is mitigated
  • Support Divisional teams in Customer Due Diligence, KYC gathering and recording
  • Support Divisional teams in assessing risk and taking actions/decisions to mitigate
  • Be the point of contact for compliance expertise
  • Liaise with operational teams to ensure actions that derive from regulatory visits are implemented
  • Evaluate risks within areas of jurisdiction and provide updates to Divisional Compliance Manager

Requirements

  • Excellent attention to detail, with an appreciation for processes and procedures
  • Excellent time management
  • Excellent communication skills
  • Report writing and computer skills are essential
  • Strong presentational skills are essential
  • Self-motivated with a strong, positive work ethic
  • A collaborative approach to work
  • Excellent organisational and prioritising skills
  • Strong knowledge and working experience of regulatory frameworks in UK
  • Able to work under pressure and to meet deadlines

Nice to have

  • 2 years’ experience in a regulatory environment
  • Knowledge of the LCCP, POCA and the Gambling Act

What we offer

  • Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more
  • Monthly pension contributions: helping you prepare for your future
  • Enhanced maternity & paternity pay: our Betfred family works to support yours
  • A long-service recognition programme and life milestone rewards
  • A recognition scheme to earn and convert points to spend with over 700 retailers
  • A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
  • Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
  • Access to further training and development opportunities
  • Fully expensed company vehicle or optional car allowance
  • Overnight stays are expensed, by the business, with a food allowance included
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