Divested Administration Lead, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Operations Support Senior Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core team. Additionally, position serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Lead strategic planning, implementation ownership, operations coordination for various products, program level initiatives, and services offered by the business
Perform advanced analysis of existing operational processes and/or expanding operations capabilities for new products and services
Facilitate alignment of the Operations Support infrastructure with focused technologies and processes including user acceptance testing and platform rollouts
Lead program level initiatives consisting of multiple sub projects with significant potential impacts on multiple Operations areas
Serve as Subject Matter Expert (SME) in business, planning, and analysis for specific Operations area
Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes
Resolve escalated Operations issues, apply ingenuity and creativity to complex situations, and/or offer advanced level solutions
Influence strategic functional decisions through advice, counsel, or provided services and Coach and/or advise lower level personnel on operational processes and best practices across multiple functions
Manage resource allocation of work for assigned Operations area for multiple teams/projects, influence and negotiate with senior leaders, and communicate with external parties
Definition and Implementation of delegated processes
Administrative & Operational Coordination
Performance Monitoring
Team Management
Process Improvement & Knowledge Management

Requirements:

Bachelor's degree in Business Administration, Finance, Project Management, or related field
5+ years of experience in administrative, operations, or project coordination roles, ideally within banking, financial services
Familiarity with TSA structures, program governance, or divestiture environments is an advantage
Strong organizational and document management skills, with experience in SharePoint, Excel, and project tracking tools (e.g., JIRA, MS Project, or similar)
Excellent written and verbal communication skills in English and Spanish

Nice to have:

Master's degree preferred
Familiarity with TSA structures, program governance, or divestiture environments

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Divested Administration Lead