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Citi Logo Citi · Banking

Divested Administration Lead

Mexico, Ciudad De Mexico · Job Posted November 18, 2025
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Job Description

The Operations Support Senior Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core team. Additionally, position serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility

  • Lead strategic planning, implementation ownership, operations coordination for various products, program level initiatives, and services offered by the business
  • Perform advanced analysis of existing operational processes and/or expanding operations capabilities for new products and services
  • Facilitate alignment of the Operations Support infrastructure with focused technologies and processes including user acceptance testing and platform rollouts
  • Lead program level initiatives consisting of multiple sub projects with significant potential impacts on multiple Operations areas
  • Serve as Subject Matter Expert (SME) in business, planning, and analysis for specific Operations area
  • Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes
  • Resolve escalated Operations issues, apply ingenuity and creativity to complex situations, and/or offer advanced level solutions
  • Influence strategic functional decisions through advice, counsel, or provided services and Coach and/or advise lower level personnel on operational processes and best practices across multiple functions
  • Manage resource allocation of work for assigned Operations area for multiple teams/projects, influence and negotiate with senior leaders, and communicate with external parties
  • Definition and Implementation of delegated processes
  • Administrative & Operational Coordination
  • Performance Monitoring
  • Team Management
  • Process Improvement & Knowledge Management

Requirements

  • Bachelor's degree in Business Administration, Finance, Project Management, or related field
  • 5+ years of experience in administrative, operations, or project coordination roles, ideally within banking, financial services
  • Familiarity with TSA structures, program governance, or divestiture environments is an advantage
  • Strong organizational and document management skills, with experience in SharePoint, Excel, and project tracking tools (e.g., JIRA, MS Project, or similar)
  • Excellent written and verbal communication skills in English and Spanish

Nice to have

  • Master's degree preferred
  • Familiarity with TSA structures, program governance, or divestiture environments
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