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United Way Logo United Way · -

Diversion Resource Navigator

United States, Berks County 20.00 USD / Hour · Job Posted January 15, 2026
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Job Description

United Way of Lancaster is looking for a Diversion Resource Navigator in Berks County to join our PA 211 East team. This position is responsible for providing information, referral and prescreening for Berks County Housing programs. Exceptional customer service and accurate data recording is essential in this position, while acting in accordance with our values, vision, and mission. This position is full time and will be in person and traveling to sites. Must be flexible with the scheduled hours.

Job Responsibility

  • Help to implement diversion programs, ensuring compliance with policies, procedures, and legal requirements
  • Track program capacity, participant progress, and service utilization
  • Point of contact for referrals
  • Conduct intake assessments to identify participant needs, risks, and strengths
  • Develop individual diversion plans and connect participants to appropriate services
  • Maintain regular contact with participants to monitor progress, address barriers, and encourage engagement
  • Provide training and presentations to staff and partners about diversion program goals, eligibility, and processes
  • Maintain accurate, confidential case records and documentation
  • Track program outcomes and prepare reporting for internal leadership
  • Use data to identify trends, improve program effectiveness, and support grant reporting
  • Use de-escalation techniques and trauma-informed practices
  • This position will be out in the field and traveling 50% of the time

Requirements

  • High School Diploma or GED required
  • Degree in Social Work or equivalent experience preferred
  • Bilingual in Spanish and English required
  • Valid Driver's License is required
  • Clearances are required with relevance to the position
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