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The role of the District Manager, Sales is to drive sales thru the Sales Pro team to grow commercial sales and overall NAPA Commercial Value Proposition. The leader is responsible for ensuring the Sales Pro team understanding of and selling of NAPA programs to all assigned customers. Communicates monthly wholesale strategies and tactics to the Sales Pros, assigning goals and holding the sellers accountable. This role is responsible for building high performing teams and ensuring NAPAs vision, values, and culture exceed expectations for employees, customers, and key stakeholders to drive NAPA’s profitability.
Job Responsibility:
Leads and motivates Sales Pro team to achieve and exceed sales quota of assigned accounts by leveraging NAPA Wholesale promotions, programs, and initiatives with purchases of NAPA Auto Parts and services through: Consistent and effective presentations to assigned accounts
Leveraging the NAPA Auto Care Program(s)
Major Account, Fleet and Government program sales
All aspects of customer connectivity: NAPA PROLink, TRACS, etc.
Lead NAPA AutoTech Training Classes
Identify IBS prospects
Ensures HQ directed sales programs and initiatives are executed at a high level to drive growth and profitability
Leads, motivates, and mentors Sales Pro team to implement effective sales strategies to achieve revenue targets and market share growth across all locations
Analyzes market trends to identify opportunities for gross margin expansion and ongoing pricing maintenance. Collaborates with operation leadership in preparing business cases for investment at store level
Track sales metrics and KPIs, preparing reports and presentations for senior management to communicate progress and identify areas for improvement
Manage Sales Pro team prospecting of new accounts and/or fostering growth of underperformers. Ensures proper registration of all assigned accounts in RAM
Build and maintain relationships with effective communication with store teams, customers, and executive leadership thru collaboration and influence to achieve success through others
Evaluates sales results of region and district stores to ensure the delivery of strategic objectives within budget. Collaborates with others to produce accurate and achievable sales projections for the district
Accountable for recruitment and selection of sales team members while ensuring appropriate support for stores in assigned territory. Key role in succession planning
Motivates high performing sales teams to achieve sales quota thru coaching, feedback, and meaningful developmental. Conducts regular district sales meetings, encourages continual learning, and ensures completion of all company required training
Partners with store leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas
Oversee unmanageable debt collections and ensure expenses to remain within established budgets
Demonstrates sound decision-making ensuring adherence to company values and policies
requires and models high levels of professionalism of self and teams
Ensures team maintains a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor, and employment
Utilizes NAPA CRM Tools to monitor leads, log customer interactions and schedule sales calls
Requirements:
High school diploma and 2+ years’ work experience leading a sales team
In depth understanding of and mastery of basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance
Strong knowledge of NAPA operations and systems and/or ability to learn
Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic
Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations
Strong analytical/critical thinking skills and demonstrates adaptability by adjusting to changing business priorities
Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations
Initiative-taking, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously. Works with a sense of urgency
Demonstrates high-level of ethical behavior in exercising judgement and discretion in matters of significance
Capable of driving change transformation and strategy execution to achieve specific business results
Collaborative mindset and ability to navigate and build trust in a complex organization
Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar
Ability to work the business hours within the territory or region to address customer needs and support growth of sales
Nice to have:
Bachelor’s degree in business, Operations, or relevant discipline