District manager

• Lead, mentor, and develop Area and Studio Managers
• Provide regular, constructive feedback
• Prioritize dedicated time to support studios facing challenges
• Ensure managers are effectively addressing employee issues
• Guide managers on best practices for handling employee relations
• Act as a resource for managers
• Monitor the handling of employee issues
• Oversee the day-to-day operations of 5-12 studio locations
• Conduct regular studio visits
• Analyze sales data, customer feedback, and operational reports
• Validate and track studios’ progress through Dashboard Checklists
• Ensure studios maintain a clean, safe, and welcoming environment
• Drive sales growth and profitability
• Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities
• Monitor financial performance and manage budgets
• Work on the selling floor shoulder to shoulder with your teams
• Champion Rowan’s commitment to address escalated customer concerns
• Serve as the primary point of contact between studio locations and corporate teams
• Ensure stores are clear on SOPs expectations
• Report regularly on district performance
• Partner with the HR team to recruit, interview, and select top talent
• Oversee the onboarding and training process
• Participate in the strategic planning process for the district
• Partner with key stakeholders and assist in the opening of new studio locations

• Proven experience in multi-unit retail management
• Exceptional leadership skills with experience in coaching, mentoring, and developing teams
• Strong organizational and multitasking abilities
• Excellent communication skills
• Analytical skills with the ability to interpret sales data
• Big picture mindset
• Competitive and business-driven
• Customer-obsessed
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
• Analytical skills, including basic retail math
• This role requires frequent travel (up to 75%) within the assigned district
• Previous retail management experience in California required
• Must be able to work flexible hours, including weekends and holidays, as needed

Knowledge of health and safety regulations, particularly related to ear piercing, is a plus

• Medical/Dental/Vision Health Plans
• Long-term Disability
• Life Insurance
• 401k and Roth IRA Plans
• Paid accrued vacation, sick, and holidays
• Employee discounts on our amazing products