District Manager Job at Mary Brown’s Chicken (Markham, ON)

Job Description

A District Manager provides management and leadership support to a team of QSR franchised units within an assigned region. This position will also be responsible for coordination of business development efforts and initiatives within the region. Furthermore, a District Manager will be accountable for driving corporate/ franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees.

Job Responsibility

Provides management and leadership support to a team of QSR franchised units within an assigned region
Responsible for coordination of business development efforts and initiatives within the region
Accountable for driving corporate/ franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees
Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training
Ensures all corporate and franchise units are fully in compliance with brand standards for all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences
Provides action plans with timing to resolve any system non-compliance and performs field audits for quality assurance
Provides training and advises franchisees on evaluating and reacting to financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, etc
Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee and corporate store in assigned area
Conducts business evaluations, tracks and facilitates progress by gathering and analyzing data, and makes recommendations, building commitment, and overcoming objections
Monitor the construction of new restaurants and liaison with the construction team to ensure opening schedules and timelines are met
Act as lead for conventions and other events, to include representing the brand, owning content, programming, and scheduling, and other logistics
Partner with Franchising Team to identify open markets, interview and approve prospective buyers, and review business plans for current owners wishing to expand their business
Adhere to all policies and plans through communication, action, and consistent enforcement
Effectively and efficiently perform all tasks following policy and leading by example
Strong background in Health and Safety Requirements in needed
DMs are held directly accountable for safe work procedures and control of physical hazards in their areas
Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed
Proposes new/ updated policy to the Director, Operations, and enforces approved company policies in corporate store and franchised units
Actively participates in positive and constructive communication across all departments
A team player, who provides support to colleagues and has a hands-on approach
Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager
Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence

Requirements

Minimum of 5+ years of experience in restaurant operations management, preferably in a franchise business model
Previous experience managing multi-unit corporate stores is an asset
A valid permanent provincial drivers’ licence
Ability to speak publicly, i.e., facilitation of workshops/ training sessions in large groups
Ability to work in a team and able to communicate effectively
Ability to think strategically in the midst of conflict
problem solve and adapt to challenging situations/ projects
Mature professional judgment and professionalism in handling all matters
Proficient in Microsoft Office
Excel, Outlook, Word
Experience in accounting principles to monitor costs, prepare budgets and analyze financial statements
Analytical ability to recognize business trends and opportunities for growth
Ability to work in a fast-paced environment and meet deadlines
Must be positive, pro-active and a self-starter
Possesses an overwhelming sense for “Exceptional Customer Service”
Completion of a university degree or completion of a college degree in a related field, preferably business operations management, hospitality management or equivalent

What we offer

100% employer-paid extended health benefits coverage including dental coverage, critical illness coverage, life insurance, and long-term disability
Eligibility to participate in our retirement savings plan with employer match
Minimum of three weeks paid vacation
Career advancement opportunities and professional development stipends
Flexible work hours
Wellness programs, with an on-site gym and personal trainer

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