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Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving; Career growth. We develop industry leading talent because Ross grows when our people grow; Teamwork. We work together to solve the hard problems and find the right solution; Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Job Responsibility:
Accountable for all phases of district operations
Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations
Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives
Ensures all Company standards and best practices are executed with excellence in all assigned locations
Leverage all available data to understand, problem solve and proactively support business trends
Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals
Responsible for recruiting, training and developing store management teams
Recruit and select highly talented people and build succession plans
Ensure consistent application of performance management
Ensures compliance of Ross HR policies and procedures
Handles Employee Relations issues
Maintains adherence to Company safety policies
Serves as a point of contact for Customer Service issues
Responds quickly and effectively to all Customer inquiries
Ensures that an excellent level of Customer Service is provided
Responsible for the management of and continuous monitoring of all actual expenditures to be within budget
Controls payroll hours to plan
Ensures a safe, accident-free environment
Demonstrates and drives Loss Prevention initiatives and awareness programs
Meets Company shrink goals
Ensures proper merchandising presentation and organization
Assesses and escalates any inventory level discrepancies
Requirements:
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite
Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
High School Degree or equivalent required, bachelor's degree in related field preferred
5 or more years of retail management or operations experience
Valid Driver's License required
Travel required
What we offer:
Success
Career growth
Teamwork
Commitment to Diversity, Equality & Inclusion, and our community
Inclusive work environment with continuous learning opportunities and development
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