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District Manager, OnStar & Loyalty

United States, Cleveland Employment contract 80700.00 - 109400.00 USD / Year · Job Posted May 04, 2026
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Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory. Domestic travel will be 90% percent within assigned territory. The selected candidate will assume territorial responsibility of Cleveland, OH.

Job Responsibility

  • Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships
  • Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders
  • Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships
  • Inspire belief in OnStar and GM’s connected ecosystem
  • Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards
  • Harness data and analytics to drive performance
  • Monitor performance at the Dealer, District, Zone, and Region levels
  • Design and deliver impactful training
  • Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms
  • Ensure every customer experiences the technology they’ve purchased
  • Build strong internal partnerships across GM’s field ecosystem
  • Support product and feature launches
  • Resolve dealer and customer satisfaction issues
  • Bring a Better Never Stops mindset
  • Use insights from the field to provide feedback

Requirements

  • 2+ years of experience in sales and customer service
  • Bachelor's degree or 4+ years of automotive industry experience in lieu of a degree
  • Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations
  • Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually
  • Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays
  • Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot)
  • Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
  • Excellent time management skills
  • Exceptional oral and written communication
  • Ability and willingness to travel regularly throughout the territory for recurring dealership visits

Nice to have

  • Are an agile learner with a continuous improvement mindset
  • Are driven, self-motivated, and energized by achieving ambitious growth and performance goals
  • Excel at prioritization and multitasking in a dynamic, fast-paced environment
  • Are adaptable and embrace change as an opportunity to innovate and grow
  • Bring strong problem-solving skills

What we offer

  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts
  • incentive pay program

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