District Manager, OnStar & Loyalty Job at General Motors (Cleveland)

District Manager, OnStar & Loyalty

General Motors

Location:
United States , Cleveland

Category:
Sales

Contract Type:
Employment contract

Salary:

80700.00 - 109400.00 USD / Year

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Job Description:

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory. Domestic travel will be 90% percent within assigned territory. The selected candidate will assume territorial responsibility of Cleveland, OH.

Job Responsibility:

Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships
Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders
Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships
Inspire belief in OnStar and GM’s connected ecosystem
Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards
Harness data and analytics to drive performance
Monitor performance at the Dealer, District, Zone, and Region levels
Design and deliver impactful training
Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms
Ensure every customer experiences the technology they’ve purchased
Build strong internal partnerships across GM’s field ecosystem
Support product and feature launches
Resolve dealer and customer satisfaction issues
Bring a Better Never Stops mindset
Use insights from the field to provide feedback

Requirements:

2+ years of experience in sales and customer service
Bachelor's degree or 4+ years of automotive industry experience in lieu of a degree
Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations
Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually
Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays
Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot)
Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
Excellent time management skills
Exceptional oral and written communication
Ability and willingness to travel regularly throughout the territory for recurring dealership visits

Nice to have:

Are an agile learner with a continuous improvement mindset
Are driven, self-motivated, and energized by achieving ambitious growth and performance goals
Excel at prioritization and multitasking in a dynamic, fast-paced environment
Are adaptable and embrace change as an opportunity to innovate and grow
Bring strong problem-solving skills

What we offer:

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts
incentive pay program

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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