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As a District Manager, OnStar & Loyalty, you are the primary advocate and trusted advisor for OnStar and GM’s broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships within your territory, spending time in-store and in-market to help teams unlock the full value of Connected by OnStar services for every customer.
Job Responsibility
Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships
Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders
Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships
Inspire belief in OnStar and GM’s connected ecosystem
Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards
Harness data and analytics to drive performance
Monitor performance at the Dealer, District, Zone, and Region levels
Design and deliver impactful training
Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms
Ensure every customer experiences the technology they’ve purchased
Build strong internal partnerships across GM’s field ecosystem
Support product and feature launches
Resolve dealer and customer satisfaction issues
Bring a “Better Never Stops” mindset to everything you do
Use insights from the field to provide feedback on programs, tools, and processes
Requirements
2+ years of experience in sales and customer service
Bachelor’s degree or 4+ years of automotive industry experience in lieu of a degree
Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually
Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays
Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot)
Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
Excellent time management skills
Exceptional oral and written communication, with strong command of language, grammar, and professional tone
Ability and willingness to travel regularly throughout the territory for recurring dealership visits
Experience working with automotive dealerships and/or OEMs is highly beneficial
Agile learner with a continuous improvement mindset
Driven, self-motivated, and energized by achieving ambitious growth and performance goals
Excel at prioritization and multitasking in a dynamic, fast-paced environment
Adaptable and embrace change as an opportunity to innovate and grow
Strong problem-solving skills, using data, insights, and curiosity to get to the root cause and create sustainable solutions
Nice to have
Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations
Agile learner with a continuous improvement mindset
Driven, self-motivated, and energized by achieving ambitious growth and performance goals
Excel at prioritization and multitasking in a dynamic, fast-paced environment
Adaptable and embrace change as an opportunity to innovate and grow
Strong problem-solving skills, using data, insights, and curiosity to get to the root cause and create sustainable solutions