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District Manager, OnStar & Loyalty

United States, Spokane Employment contract 80700.00 - 109400.00 USD / Year · Job Posted May 28, 2026
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Job Description

As a District Manager, OnStar & Loyalty, you are the primary advocate and trusted advisor for OnStar and GM’s broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships within your territory, spending time in-store and in-market to help teams unlock the full value of Connected by OnStar services for every customer.

Job Responsibility

  • Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, My GM Rewards, and GM Rewards Credit Cards within your assigned dealerships
  • Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders
  • Act as the primary liaison between OnStar, GM vehicle brands, and your assigned dealerships
  • Inspire belief in OnStar and GM’s connected ecosystem
  • Be the subject matter expert for My GM Rewards and GM Rewards Credit Cards
  • Harness data and analytics to drive performance
  • Monitor performance at the Dealer, District, Zone, and Region levels
  • Design and deliver impactful training
  • Confidently troubleshoot issues related to OnStar, the GM mobile app, and internal platforms
  • Ensure every customer experiences the technology they’ve purchased
  • Build strong internal partnerships across GM’s field ecosystem
  • Support product and feature launches
  • Resolve dealer and customer satisfaction issues
  • Bring a “Better Never Stops” mindset to everything you do
  • Use insights from the field to provide feedback on programs, tools, and processes

Requirements

  • 2+ years of experience in sales and customer service
  • Bachelor’s degree or 4+ years of automotive industry experience in lieu of a degree
  • Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually
  • Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays
  • Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot)
  • Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
  • Excellent time management skills
  • Exceptional oral and written communication, with strong command of language, grammar, and professional tone
  • Ability and willingness to travel regularly throughout the territory for recurring dealership visits
  • Experience working with automotive dealerships and/or OEMs is highly beneficial
  • Agile learner with a continuous improvement mindset
  • Driven, self-motivated, and energized by achieving ambitious growth and performance goals
  • Excel at prioritization and multitasking in a dynamic, fast-paced environment
  • Adaptable and embrace change as an opportunity to innovate and grow
  • Strong problem-solving skills, using data, insights, and curiosity to get to the root cause and create sustainable solutions

Nice to have

  • Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations
  • Agile learner with a continuous improvement mindset
  • Driven, self-motivated, and energized by achieving ambitious growth and performance goals
  • Excel at prioritization and multitasking in a dynamic, fast-paced environment
  • Adaptable and embrace change as an opportunity to innovate and grow
  • Strong problem-solving skills, using data, insights, and curiosity to get to the root cause and create sustainable solutions

What we offer

  • Medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts

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