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Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory. The selected candidate reside in Dallas or Houston. As a District Manager, OnStar Fleet & Commercial, you are the primary advocate and trusted advisor for OnStar Fleet & Commercial Connected Services across your assigned dealerships. You will own dealer relationships within your territory, spending time to help teams successfully sell, onboard, and support fleet and commercial customers using GM’s connected services. You will partner with dealer owners, managers, sales consultants, and service advisors to bring OnStar Services to life – from first introduction to everyday use – and ensure customers experience the safety, convenience, and loyalty benefits built into every GM vehicle.
Job Responsibility
Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, within your assigned dealerships
Build strong, trust-based relationships with dealer principals, general managers, sales leaders, and service leaders
Act as the liaison between OnStar, GM vehicle brands, and your assigned dealerships
Deliver impactful training – lead virtual sessions with dealer leadership and front-line teams
Confidently troubleshoot issues related to OnStar and internal platforms
Ensure every customer experiences the technology they’ve purchased
Build strong internal partnerships across GM’s field ecosystem
Support product and feature launches to ensure aligned marketing and messaging
Resolve dealer and customer satisfaction issues through appropriate channels
Inspire belief in OnStar and GM’s connected ecosystem
Harness data and analytics to drive performance
Monitor performance at the Dealer, District, Zone, and Region levels
Bring a “Better Never Stops” mindset to everything you do
Use insights from the field to provide feedback on programs, tools, and processes
Requirements
2+ years of experience in sales and customer service
Bachelor's degree or 4+ years of automotive industry experience in lieu of a degree
Experience working with automotive dealerships, OEMs, and/or fleet telematics providers is highly beneficial
Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually
Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays
Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot)
Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
Excellent time management skills
Exceptional oral and written communication
Ability and willingness to travel throughout the territory for dealership visits as required
Nice to have
Agile learner with a continuous improvement mindset
Driven, self-motivated, and energized by achieving ambitious growth and performance goals
Excel at prioritization and multitasking in a dynamic, fast-paced environment
Adaptable and embrace change as an opportunity to innovate and grow
Strong problem-solving skills, using data, insights, and curiosity