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Capstone Restaurant Group is a leading operator in the hospitality industry, focused on delivering exceptional restaurant experiences through a commitment to its core values: People, Hospitality, and Integrity. Established as a prominent player within the restaurant sector, particularly as a franchisee of Hardee's Restaurants LLC, Capstone Restaurant Group has built a reputation for fostering a supportive and growth-oriented work environment. The company emphasizes the importance of its team members as the driving force behind its success, striving to cultivate a workplace where talent is recognized, developed, and rewarded. This approach ensures that every guest receives an outstanding level of hospitality—beyond... Show More
Job Responsibility:
Ensures all team members in the district are trained, motivated, and empowered to deliver total guest satisfaction
Evaluates each restaurant’s QSC standards, provides regular feedback and coaching
Communicates all customer comments and concerns to the appropriate Restaurant Manager, follows up to ensure timely resolution
Ensures all General Managers and GMITs receive appropriate orientation, training, and development
Trains, coaches, and provides regular performance feedback to motivate and improve team members
Evaluates overall performance of General Managers and GMITs based on communicated standards
Provides appropriate and effective counseling and/or discipline
Provides training and follow-up of new products, programs, and changes
Actively recruits new General Managers and GMITs, ensures team members are prepared for promotion
Analyzes business performance and initiates corrective actions for financial deviations
Supports company-wide marketing programs and evaluates local marketing strategies
Ensures business and personnel practices comply with laws and company policies
Serves as a role model and sets a positive example for the team
Negotiates vendor contracts for the district following approval processes
Upholds food safety, handling, and sanitation requirements to ensure health and safety
Requirements:
Stand for long periods of time
Must be a minimum of 18 years old or emancipated minor with documentation
Work around high temperatures and close quarters with others
Move throughout the restaurant to observe operations and team performance
Able to lift up to 50 pounds comfortably
Work with cleaning products
Perform job at a continuous high pace under pressure maintaining quality and speed standards
7-10 years previous restaurant experience
3-5 years in management positions preferably multi-unit experience
Financial planning aptitude including budgeting, scheduling, and P&L management
Strong interpersonal skills
Ability to work with others as a team
Ability to meet performance standards
Ability to take initiative and solve problems
Valid driver’s license and ability to travel 4-5 days per week