Distributor Account Manager

• Managing a large portfolio of Distributor Partners and serving as a highly responsive, organized point of contact for day-to-day questions and requests
• Driving adoption of Provi’s core tools by communicating best practices through written outreach, quick calls, and scalable trainings
• Monitoring distributor performance metrics, identifying risks or opportunities at scale, and taking action to drive active retailers and GMV
• Partnering closely with Support and internal teams to help resolve issues efficiently while maintaining distributor trust and momentum
• Identifying opportunities to expand usage of Provi tools through consistent, value-driven touchpoints
• Owning the distributor contract renewal process across a large portfolio, ensuring timely renewals and identifying opportunities for standard price adjustments while maintaining strong retention and satisfaction

• Execution & Organization: Highly organized and able to manage competing priorities across a large book of business with speed and accuracy
• Clear Communicator: Strong written and verbal communication skills, especially in fast-paced, high-volume environments
• Customer-Focused: Empathetic and solution-oriented, able to provide value even with limited time and touchpoints
• Ownership Mentality: Proactive, reliable, and comfortable taking initiative with minimal oversight
• Team Player: Collaborative, positive, and effective when working cross-functionally with other internal teams like Customer Support

Health, Dental, Vision, 401K with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, and Unlimited PTO