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Are you ready to shape the future of cruising trains through strategic system management and seamless integrations? We’re seeking a dynamic Train Distribution Manager to ensure our platforms deliver exceptional performance and drive every sale to success. The Train Distribution Project Manager will play a pivotal role in ensuring that the Orient Express Distribution team provides efficient, stable, and cutting-edge solutions. The position focuses on project managing integrations between the CRS and other systems, developing new functionalities to meet evolving business needs across Sales, Marketing, and beyond, as well as identifying with our provider the best configuration to meet business needs (new promotions, package setup, etc.).
Job Responsibility:
Roadmap Management: Oversee and drive the development and execution of the CRS roadmap, introducing innovative functionalities and integrations that align with strategic business goals
Integration Projects: Manage and execute integration projects involving Train CRS with essential systems (payment, accounting, CRM, PMS, etc.). Define requirements, evaluate solutions, provide recommendations, and ensure successful project delivery
Incident Management: Serve as the key liaison for resolving distribution incidents, coordinating with stakeholders to identify workarounds and solutions
Process Documentation: Work with Finance, Sales & Marketing, IT, and partners to define, formalize, and document processes and operations needed for the effective Sales and Distribution of our products. Maintain documentation up to date in regards with system and product evolutions
Brand & Product Support: Collaborate with the Trains Brand and Product teams to support the seamless implementation and evolution of CRS, particularly during new product launches
Reporting: Report directly to the Distribution Director, providing regular updates on project progress, integration status, and resolution of incidents
Requirements:
A minimum of 3 years in a similar role or consulting firm, with expertise in CRS systems
Proficient in professional English
Knowledge of Train (or similar) distribution systems
Strong project management capabilities with a practical, autonomous, and proactive approach
Analytical mindset: Proficiency in understanding system details and issues, delivering high-level analysis and synthesis
Ability to effectively manage multiple stakeholders both internally and externally
Awareness of luxury market dynamics and customer expectations
Ability to handle short deadlines, particularly before sales launches for new products