Distribution Operations Associate Job at Disney (Glendale)

Job Description

We are seeking a skilled and proactive Distribution Operations Associate to oversee the servicing and localization for Day and Date/ Next Day Air Servicing of Hulu Originals, Currents and Catalog projects for DTC platforms Disney+, Hotstar, and Hulu. The ideal candidate has excellent organizational abilities, an understanding of digital content distribution concepts and technologies and an interest in emerging technology and platforms.

Job Responsibility

Manage servicing for Hulu Originals, FX, FX on Hulu along with currents, catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and Hulu platforms
Extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA, and managing vendor & supplier performance metrics
Coordinates the creation of servicing, and localization assets used to service clients across all media types
Ensure the delivery timeline is on track, and schedules are maintained
Escalate impact to schedules when needed
Liaison between vendors, internal departments, and clients
Manage post charts, on time asset delivery, and weekly milestones are met
Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget
Reconcile actual billable work and credit memos at the completion of a project
Reviewing and approving invoicing
Work closely with vendors to localization orders in over 40 languages
Troubleshoot and manage rejection from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery
Escalate complex issues to senior management as needed

Requirements

Bachelor's degree or equivalent experience
3 years of experience in media project management, managing vendors and clients, and localization
Proficiency with project management tools
Excellent organizational skills and attention to detail
Exceptional communication skills, with the ability to manage multiple stakeholders
Ability to manage multiple projects simultaneously in a fast-paced environment
Knowledge of digital distribution supply chain workflow

Nice to have

Ability to anticipate and respond to client requirements proactively
Up-to-date technical knowledge in digital media tools and technologies
Familiarity with multiple languages and cultural nuances is a plus

What we offer

Bonus and/or long-term incentive units may be provided
Full range of medical, financial, and/or other benefits

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Distribution Operations Associate

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