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Robert Half Logo Robert Half · Customer Service

Distribution Customer Service Manager

United States, Orlando · Job Posted June 02, 2026
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Job Description

We are looking for a Customer Service Manager to support daily service operations for a distribution environment in Orlando, Florida. This Long-term Contract position is ideal for someone who can lead customer-facing activities, coordinate order flow, and maintain smooth shipping and receiving processes. The role combines team oversight, account support, and operational coordination to ensure customers receive timely, accurate service.

Job Responsibility

  • Lead day-to-day customer service activities within a distribution setting, ensuring responsive support and consistent service quality
  • Oversee customer accounts, process orders accurately, and resolve service issues with professionalism and urgency
  • Coordinate dispatch and scheduling activities to support efficient movement of goods and timely fulfillment
  • Manage shipping and receiving workflows, including communication between service, warehouse, and operations teams
  • Train and support new team members, helping establish strong service practices and workflow consistency
  • Use order management and service software to track requests, update records, and maintain accurate operational data
  • Work closely with internal teams to improve service execution and support ongoing updates within the cloud-based platform
  • Monitor daily performance and address customer concerns to maintain a high standard of satisfaction and reliability

Requirements

  • Previous experience in a customer service leadership role within a distribution or logistics environment
  • Strong background in customer account management, call center support, or service operations
  • Working knowledge of dispatch coordination, job scheduling, and order processing systems
  • Experience with shipping and receiving activities
  • hands-on distribution experience is required
  • Ability to lead employees, provide training, and support a productive team environment
  • Proficiency with computer-based service platforms and operational software applications
  • Excellent communication, problem-solving, and customer care skills
  • Comfortable managing multiple priorities in a fast-paced distribution setting

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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