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We are seeking a detail orientated and highly organised Distribution Coordinator to provide customers with the highest standards of customer service ensuring that we effectively plan, schedule and coordinate deliveries meeting customer promises in full and on time. You will be accountable for optomising transport routes, ensuring timely and cost-effective distribution of goods enabling effective and optimal plan delivery, and providing customers with an excellent experience from the moment they place an order to the delivery of the product and beyond.
Job Responsibility:
Schedule and track shipments to ensure timely delivery ensuring effective use of transport to deliver dry, coated and concrete to all customers internal and external
Liaise with quarries to ensure material to suit customer needs are available at the correct times and provide effective communication to customers
Work collaboratively with Operations, Transport and Commercial Teams to optimise distribution plans on the day(s) prior to delivery
Build and maintain a forward view of haulage and production capacity and work with the Transport Manager to enhance capacity, vehicle availability and service levels daily
Build haulier and owner driver relationships to maintain or increase availability at current rates
Liaise with the Transport Manager on all compliance issues, excessive costs for vehicles and any driver or vehicle issues
Liaise with workshops internal and external to ensure vehicles are maintained as per our legal obligations
Ensure all duties undertaken by drivers meet our legal obligations, including managing drivers working hours start times and finish times
Act as the point of contact for Operations and Transport to communicate production disruptions as a result of plant breakdown, driver absence etc., sharing with the Commercial Team to enable them to proactively manage customer expectations to minimise impact
Analyse declined orders to understand opportunities to enhance capacity to produce/deliver product
Analyse lost volumes (cancelled or reduced orders) and share repeat occurrences of customer cancellations/reduced orders with the Commercial Team
Implement and embed changes to ways of working in line with Customer & Commercial Excellence initiatives
Requirements:
Previous experience in distribution planning, transport coordination, or logistics operations
Knowledge of logistics, transport regulations, and planning best practices
Strong IT skills, especially in Microsoft Excel, Word, and Outlook
Understanding of routing, vehicle capacities, and cost-efficient load planning
GCSEs or equivalent (minimum)
Excellent organisational and time-management skills
Strong attention to detail and problem-solving ability
Effective communication and interpersonal skills
Ability to work under pressure and adapt to last-minute changes
Customer-focused approach with a commitment to service excellence
Team player with the ability to work independently when needed
Analytical thinker with an understanding of cost and service trade-offs
Nice to have:
Familiarity with transport regulations and health & safety requirements
What we offer:
A tailored, competitive salary
Company Pension Scheme
25 days annual leave, plus bank holidays on top
Share Saver Scheme participation
Company Life Assurance Scheme
Access to our Employee Assistance Programme for health and wellbeing support
Discounts on a wide range of products through our employee benefits platform
Broad learning opportunities and career progression pathways